Valerie Wickstrom
Scottsdale,AZ
Summary
Detail-driven Financial Operations and Auditing Specialist with a proven track record of maintaining ledger integrity, mitigating risk, and streamlining high-volume batch processing. Adept at navigating complex data reconciliations and translating advanced accounting analytics into actionable business insights. Strong commitment to driving accuracy and operational efficiency.
Overview
31
31
years of professional experience
Work History
Accounting Technician III
AAA Mountain West Group
Phoenix, AZ
09.2020 - Current
- Identified items for adjustments and provided data to verify internal consistency, completeness, and mathematical accuracy of moderately complex account documents; made necessary adjustments.
- Identifies items for adjustments, provides data for verification of internal consistency, completeness and mathematical accuracy of moderately complex account documents; makes adjustments as needed.
- Received, logged, and posted financial data to manual and computerized systems, ensuring revenues and payments were accurately accounted for according to established internal procedures and customer policy.
- Researches and resolves any issues with discrepancies in payments, follows up on delinquent transactions.
- Assures documents being processed are included in appropriate accounting period or batch cycle.
- Analyzes and audits various accounts of moderate complexity and volume.
- Analyzed and audited various accounts, ensuring accuracy and compliance for moderate complexity and volume.
Accounting Specialist II
American Airlines (US Airways, America West)
Tempe, AZ
08.2005 - 06.2020
- Audited company sales transactions, identifying and resolving accounting and ticketing process errors.
- Performed general accounting tasks to rectify accounting errors, ensuring accurate financial reporting.
- Assist in performing internal quality control duties by reviewing sales reports and reconciling revenue.
- Research and resolve accounting discrepancies in a timely manner.
- Corresponded with external contacts to research and clarify processing errors, enhancing communication and resolution efficiency.
- Achieved perfect attendance from 2010 to 2020.
Customer Service Agent
Great Lakes Airlines
Farmington, NM
01.2004 - 08.2005
- Issued tickets, checked passenger baggage, assisted with passenger check-in, and coordinated boarding and deplaning of aircraft to ensure smooth travel experience.
- Perform all ground support functions including baggage and cargo handling, aircraft dispatching, and operating motorized vehicles and equipment.
- Performed ground support functions including baggage and cargo handling, aircraft dispatching, and operating motorized vehicles and equipment to maintain operational efficiency.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
Station Manager
Great Lakes Airlines
Pueblo, CO
07.2003 - 01.2004
- Managed daily station operations, ensuring seamless activity and service delivery.
- Provide input to the Regional Manager of station operations, operational needs, staffing, equipment and other related needs to operate an efficient station.
- Ensure all personnel are proficiently trained in their duties and take responsibility by working directly with staff. Prepare payroll, issue tickets, check passenger baggage and assist with passenger check-in, coordinate boarding and deplaning of the aircraft.
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
Accounting Clerk
Mesa Airlines
Farmington, NM
02.1996 - 07.2003
- Investigated and resolved internal accounting variances, ensuring accuracy of financial records.
- Prorated and manifested airline tickets using ATPCO Passenger Interline Pricing/Prorate computer system, facilitating smooth ticketing operations.
- Processed expense reports, balanced billing statements, and prepared month-end reports using computerized accounting applications, contributing to timely financial reporting.
- Processed accounts payable and receivable, ensuring timely payment and accurate record-keeping.
- Reconciled financial statements monthly, identifying discrepancies to enhance accuracy and efficiency.
Education
Associate of Applied Science - Business Education
San Juan College
Farmington, NM05-1996
Skills
- Financial analysis
- Accounting principles knowledge
- Airline accounting experience
- Auditing and research
- Reconciliation procedures
- Skilled in billing practices
- Data entry accuracy
- MS Office proficiency
- Problem solving expertise
- Cross-functional collaboration
- Verbal and written communication
- Typing 80-85 WPM
Timeline
Accounting Technician III
AAA Mountain West Group
09.2020 - Current
Accounting Specialist II
American Airlines (US Airways, America West)
08.2005 - 06.2020
Customer Service Agent
Great Lakes Airlines
01.2004 - 08.2005
Station Manager
Great Lakes Airlines
07.2003 - 01.2004
Accounting Clerk
Mesa Airlines
02.1996 - 07.2003
Associate of Applied Science - Business Education
San Juan College