Microsoft Suite Products
Valerie Williams
Sacramento,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Escrow Officer
Orange Coast Title Company
08.2020 - 12.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
- Collaborated with real estate agents and lenders to expedite closing times on property sales.
- Conducted thorough research on properties to confirm ownership, title status, and outstanding liens or encumbrances.
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Audited escrows once all funds were received, carefully balancing the order to the register, confirming lender/agent credits to minimize risk of errors.
- Reviewed contracts thoroughly to ensure accuracy before proceeding with the escrow process.
- Managed approximately 50 incoming calls and 150 emails per day from customers and closed over $1 million in annual revenue per year in 2021 & 2022.
Software Trainer
SoftPro Corporation
08.2014 - 04.2020
- Enhanced software user proficiency by conducting comprehensive training sessions.
- Developed customized training materials for diverse audiences, enabling efficient learning of software applications.
- Collaborated with cross-functional teams to align on software features and updates, maintaining up-to-date training content.
- Adapted training style to meet the unique needs of various learning styles, fostering a positive learning environment.
- Provided ongoing support for customers through regular check-ins and follow-up sessions, bolstering long-term success with software solutions.
- Contributed to company revenue growth and retention by demonstrating best practices during training, teaching to the audit to avoid penalties and quickly resolving balancing, funding and/or technical issues.
Grant Manager
Oakland Unified School District
07.2007 - 06.2010
- Managed grants efficiently, ensuring timely disbursement of funds and proper allocation to different departments.
- Developed and maintained strong relationships with various donors, fostering trust and collaboration.
- Streamlined grant application processes by implementing efficient tracking systems and organized databases.
- Conducted thorough financial analysis to ensure accurate budgeting for grant applications and evaluated grant reporting requirements for compliance.
- Enhanced essential internal controls, maximized discretionary funding and restored local control and authority to the board of the governing board working with school site administrators correcting the Bell Schedule districtwide, identified in audit findings by external auditors.
- Secured $1.5 million in federal funding for the safe schools project by writing a persuasive and compelling grant proposal for multiple middle school sites.
Real Estate Agent
Keller Williams Realty
06.2004 - 03.2007
- Increased property sale values by implementing innovative marketing strategies that generated interest and resulting in multiple offers.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates, repeat business and referrals.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Exceeded annual sales goals by implementing effective time management strategies and prioritizing tasks accordingly.
- Awarded Rookie of the Year for demonstrating the greatest trajectory of revenue growth in 2005.
Escrow Officer
Alliance Title Company
09.2002 - 06.2004
- Streamlined the escrow process for a smoother client experience, managing communication between all parties involved.
- Maintained organized and accurate documentation for all escrow transactions, ensuring compliance with industry regulations.
- Collaborated with real estate agents and lenders to expedite closing times on property sales.
- Recognized by management for Outstanding Attitude in 2002 and closed over $1 million in revenue in 2003.
Education Lobbyist
Leroy Greene & Associates
07.1999 - 06.2002
- Influenced policy changes by conducting thorough research and presenting compelling arguments to legislative members, committees, staff and the State Allocation Board on school facility issues.
- Advanced clients'' interests by developing strategic plans, setting goals, and identifying targets for lobbying efforts.
- Monitored legislative developments to identify opportunities for advocacy and potential threats to clients'' interests.
- Successfully advocated for favorable policy outcomes, utilizing persuasive communication skills in meetings with lawmakers or agency.
- Conducted analysis of proposed legislation to determine potential impacts on clients' and/or the School Facility Program (SFP) managed by the Office of Public School Construction
- Testified before legislative committees and drafted letters of support/opposition to legislative members, committees and staff detailing the reasons for the position.
- Successfully lobbied for the inclusion of financial hardship designation within the regulations of the SFP.
- 100% success rate on legislative proposals authored on behalf of clients.
Education
Bachelor of Arts - Philosophy
University of California, Santa Barbara
Santa Barbara, CA06.1999
Associate of Arts - General Education - IGETC Certified To Transfer UC
Cosumnes River College
Sacramento, CA06.1997
Skills
- Customer Relations
- Flexible and Adaptable
- Teamwork and Collaboration
- Problem-Solving
- Excellent Communication
- Attention to Detail
- Technical Aptitude and Software Proficiency
Software
Ticketing Systems
Configuration Permissions
Timeline
Escrow Officer
Orange Coast Title Company
08.2020 - 12.2023
Software Trainer
SoftPro Corporation
08.2014 - 04.2020
Grant Manager
Oakland Unified School District
07.2007 - 06.2010
Real Estate Agent
Keller Williams Realty
06.2004 - 03.2007
Escrow Officer
Alliance Title Company
09.2002 - 06.2004
Education Lobbyist
Leroy Greene & Associates
07.1999 - 06.2002
Bachelor of Arts - Philosophy
University of California, Santa Barbara
Associate of Arts - General Education - IGETC Certified To Transfer UC
Cosumnes River College
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