Valerie Wilson, CRDH, MAIOP

• Assessed patient's individual oral health using diagnostics tools including x-rays, comprehensive periodontal evaluation, inter-oral photographs, Itero scanner technology, and Velescope.
• Provided preventive and therapeutic treatments for oral soft tissue disease management including, prophylaxis, PMT, SRP, correctly administered local anesthetic and adjunctive therapies such as topical fluoride, silver diamine fluoride treatments, subgingival irrigation, and localized antibiotic administration.
• Maintained accurate medical and dental records by documenting important patient data in Dentrix / Open Dental.
• Made and confirmed appointments to promote necessary follow-up care to maintain dental health.
• Educated patients on importance of oral hygiene and demonstrated techniques for individualized oral health.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
• Taught Clinical Dental Hygiene Courses, providing instruction to both Freshman and Sophomore students. .
• Used variety of learning modalities and support materials to facilitate learning process and build clinical skills, professionalism and develop appropriate interpersonal communication.
• Organized time, space and resources to balance advanced instruction, challenging workloads and stringent deadlines.
• Worked cooperatively with other members of faculty and staff to contribute to overall institutional effectiveness.
• Used variety of instructional methodologies and technology to keep clinical and didactic courses interesting and engaging.
• Developed and kindled professional relationships with students to better communicate and enhance instruction.
• Scored exams and graded student performance fairly.
• Displayed professional demeanor and served as role model for students.
• Advised students in academic matters to improve successful course completion.
• Identified academic strengths and obstacles and developed instructional techniques to accommodate different learning styles.

• See job duties listed for Lucie Dental
• Additional duties included - OSHA compliance officer

• Maintained human resources regulatory compliance with local, state and federal laws.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
• Implemented performance reviews and motivational strategies to elevate HR team results.
• Motivated employees through special events, incentive programs, and constructive feedback.
• Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
• Instructed senior leaders on appropriate employee corrective steps.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Reduced process gaps while supervising employees to achieve optimal productivity.

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• Verified insurance and communicated coverage to staff and patients.
• Obtained prior authorization and precertification when required.
• Prepared insurance claims for submission to clearinghouses or insurance companies. Filed and tracked insurance claims and communicated claims status to patients.
• Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
• Reviewed accounts receivable reports, insurance contracts and weekly and monthly financial reports.
• Communicated effectively with staff members of operations, finance and clinical departments.
• Maintained confidentiality of patient finances, records, and health statuses.
• Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
• Modified, updated and processed existing policies and recorded new policies and claims.