Michelle Montalvo
Port Saint Lucie
Summary
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Saint Lucie West Pizza
08.2018 - Current
- Oversaw daily restaurant operations, ensuring optimal service and customer satisfaction.
- Implemented inventory management systems, reducing waste and improving supply chain efficiency.
- Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers.
Waitress
Frank and Als Pizza
08.2018 - 07.2020
- Provided exceptional customer service by promptly taking and delivering orders.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
Bachelor of Science - Registered Nurse
University Of Sacred Heart
Santurce, PR06-2017
Skills
- Customer service
- Staff training
- Inventory management
- Quality assurance
- Team leadership
- Staff management
- Staff scheduling
- Food service background
- Catering coordination
- Personnel recruiting
- Restaurant operations management
- POS terminal operation
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Manager
Saint Lucie West Pizza
08.2018 - Current
Waitress
Frank and Als Pizza
08.2018 - 07.2020
Bachelor of Science - Registered Nurse
University Of Sacred Heart