Valerie Woods
Winter Haven
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
25
25
years of professional experience
Work History
Supervisor
Georgia State University
03.2000 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Answered calls and created work orders for maintenance and building services issues on 6 campuses.
- Fitted, ordered, and distributed uniforms for 250+ employees.
- Managed our fleet of 32 Facilities vehicles
Supervisor/ Cashier/ Room Staff
Fan Favorite Vending
08.2020 - Current
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
Bachelor's Degree - Elementary Education
Buffalo State College
Buffalo, NYSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Inventory control
- Relationship building
- Schedule development
- Policy enforcement
- Priority management
Timeline
Supervisor/ Cashier/ Room Staff
Fan Favorite Vending
08.2020 - Current
Supervisor
Georgia State University
03.2000 - Current
Bachelor's Degree - Elementary Education
Buffalo State College
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