Valerie Woods
Cincinnati,Ohio
Summary
Driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Personal Teller
General Electric Credit Union
Blue Ash, OH
10.2023 - 05.2024
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Assisted members with account inquiries, resolving issues promptly and professionally.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed members transactions promptly, minimizing wait times.
- Maintained member retention through consultative conversations through virtual communication.
Veterinary Receptionist
Banfield Animal Hospital
Mason, OH
07.2022 - 04.2024
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Veterinary Assistant
MedVet
08.2020 - Current
- Maintain client communications through the department and hospital
- Routinely assist in veterinary procedures
- Manage ordering of departmental supplies
- Proficient in medical software to communicate between doctors and update records.
Client Services Representative
Care Center
04.2019 - 04.2020
- Managed high call volumes and in-person communications
- Balanced hospital finances
- Clear understanding of medical terminology
- Maintained healthy client relationships.
Veterinary Receptionist
Eastgate Animal Hospital
09.2018 - 03.2019
- Scheduled routine and surgical appointments
- Upkept happy client relations.
Medical Assistant
Family Foot and Ankle Center
01.2018 - 12.2018
- Knowledgeable in HIPAA regulations
- Obtained radiographs and patient history
- Submitted codes for insurance billing.
Education
Bachelors - Music Engineering/Business
University of Cincinnati
05.2024
Skills
- Detail oriented
- Client communication
- Microsoft Office
- Medical terminology
- Team focused
- Cash Flow Management
- Strong multitasking
- Customer service expertise
- Sales experience
Personal Information
Title: Veterinary Assistant/Internal Medicine
Timeline
Personal Teller
General Electric Credit Union
10.2023 - 05.2024
Veterinary Receptionist
Banfield Animal Hospital
07.2022 - 04.2024
Veterinary Assistant
MedVet
08.2020 - Current
Client Services Representative
Care Center
04.2019 - 04.2020
Veterinary Receptionist
Eastgate Animal Hospital
09.2018 - 03.2019
Medical Assistant
Family Foot and Ankle Center
01.2018 - 12.2018
Bachelors - Music Engineering/Business
University of Cincinnati