Madison Depoister
6334 Breezy Hollow Lane, Harrison,TN
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
3
3
years of professional experience
Work History
Personal Teller
Tennesee Valley Federal Credit Union
Chattanooga, TN
08.2024 - Current
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Provided exceptional customer service while accurately processing routine transactions.
- Assisted customers in opening new accounts and completing required paperwork.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Processed wire transfers for customers both domestically and internationally.
- Maintained confidentiality of all customer records and information according to company policies.
- Followed up on requests from customers in a timely manner.
Host/Waitress
Dockside Cafe
Harrison, TN
07.2021 - 07.2024
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Ensured compliance with health and safety regulations within the restaurant.
- Processed payments from customers using a POS system.
- Managed incoming calls during busy shifts.
- Checked identification for guests who appeared under age 21.
- Provided excellent customer service by anticipating customer needs.
- Resolved conflicts between customers when necessary.
- Enforced all alcohol laws strictly while serving alcoholic beverages.
- Balanced cash drawers at the end of each shift.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Education
Associate of Science - Developmental Psychology
Liberty University
Lynchburg, VA11-2024
High School Diploma -
Liberty University
Lynchburg, VA05-2024
Skills
- Cash Handling
- Customer Relationship Building
- Fraud Detection
- Excellent communication skills
- Exceptional customer service
- Banking
- Approachable
- Reliable
- Excellent time management skills
- Conflict resolution techniques
- Relationship building and management
- Friendly
Timeline
Personal Teller
Tennesee Valley Federal Credit Union
08.2024 - Current
Host/Waitress
Dockside Cafe
07.2021 - 07.2024
Associate of Science - Developmental Psychology
Liberty University
High School Diploma -
Liberty University
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