Valerie Yackulich
Lehigh Acres,FL
Summary
Dedicated Executive Assistant with excellent experience in industry. Maintains professional appearance and demeanor and completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Executive Assistant
Lee County Medical Society
Lehigh Acres, United States
06.2010 - Current
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond to direct messages for managers.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Created expense reports, budgets, and filing systems for management team.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development, and senior management teams.
- Trained junior office staff in correct procedures and reporting requirements.
- Organized envelopes, postage, and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Researched, proposed, and implemented vendor agreements to decrease costs and improve services.
- Handled logistics, catering, agendas, and travel arrangements for meetings and event planning for board of directors, president, and executive vice president.
- Worked with senior management to initiate new projects and assist in various processes.
- Answered a high volume of phone calls and email inquiries.
- Handled incoming and outgoing mail, emails, and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Coordinated events and worked on ad hoc projects.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Managed mail and both incoming and outgoing correspondence, mail, email, and faxes.
- Distributed company-wide announcements, booked conference rooms, and coordinated catering for annual staff development forum.
Customer Service Representative
Lynx Services
North Fort Myers, FL
05.2006 - 11.2006
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and analyzed customer information to prepare product or service reports.
- Recorded account information to open new customer accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Certificate of Completion - Medical Office Management- Completed Course
05.2010
Certificate of Completion - Medical Buisiness Office 9 Month Course -Completed
05.2010
Skills
- Meeting Agenda Preparation
- Bookkeeping and Basic Accounting
- Intuit QuickBooks
- Advanced MS Office 365 Suite Proficiency
- Office Supplies and Inventory
- Special Event Projects
- Meetings and Conferences
- Adobe InDesign
Certification
Certificate of completion Medical Office Skills Program Lee County High Tech Center Central
Certificate of completionMedical Terminology, Budgeting, Computer Applications, Career Development, HIV/AIDS, OSHA, CPR, Front Office Operations/HIPAA, Domestic Violence, Basic Billing & Coding, Medical Manager Software.
Certificate of completion Abuse Counseling and Treatment, Inc. - Lee County, Florida
Certificate of completion Florida Notary
Certificate of completion Adobe In Design - Creative Cloud
Certificate of completion How to use QuickBooks - Pryor Seminars
Certificate of completion Microsoft Office 365
Certificate of completion Wild Apricot
Certificate of completion Adobe Dropbox
Certificate of completion PhotoShop
SharePoint
Zoom Conference Calling
Timeline
Executive Assistant - Lee County Medical Society
06.2010 - Current
Customer Service Representative - Lynx Services
05.2006 - 11.2006
Southwest Florida College - Certificate of Completion, Medical Office Management- Completed Course
Southwest Florida Technical School - Certificate of Completion, Medical Buisiness Office 9 Month Course -Completed
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