Valerie Matlock
Post Falls,ID
Summary
Service-oriented Guest Service Team Leader known for high productivity and efficient task completion. Excel in conflict resolution, team leadership, and customer relationship management. Possess strong communication, adaptability, and problem-solving skills which ensure exceeding guest expectations while fostering positive team dynamics.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Guest Service Team Leader
Pilot Flying J Travel Center
Post Falls, Idaho
07.2025 - 08.2026
- Supervised guest service operations to ensure high-quality customer experiences.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
- Greeted guests upon arrival, provided information about services and amenities, and responded to inquiries.
- Trained team members on company policies and customer service techniques.
- Maintained cleanliness and organization of service areas for a welcoming atmosphere.
- Implemented safety protocols to ensure a secure environment for guests and employees.
- Evaluated employee performance through observation of work habits, job knowledge tests and one-on-one conversations.
Residential Treatment Specialist
Northwest Children's Home
Lewiston, ID
07.2018 - 03.2020
- Implemented individualized treatment plans in collaboration with multidisciplinary teams.
- Facilitated group therapy sessions to promote social skills and emotional growth.
- Provided direct care and support to children in residential treatment settings.
- Monitored and documented behavioral changes and progress in daily logs.
- Coordinated recreational activities to enhance engagement and teamwork skills.
General Manager
Burger King
Post Falls, Idaho
09.2011 - 06.2018
- Developed and implemented strategies to enhance operational efficiency.
- Maintains inventory,manages labor and applies financial reporting analysis to enhance restaurant results.
- Oversaw inventory management and maintained supply chain effectiveness.
- deliver high-quality customer service
Life Skills Paraprofessional
Post falls school district
Post Falls, Idaho
09.1999 - 01.2008
- Facilitated development of daily living skills to enhance student independence.
- Collaborated with teachers to implement individualized education plans.
- Assisted with behavioral management strategies to promote positive interactions.
- Tracked student progress and communicated insights to educators and parents.
- Any and all other duties as may be assigned per the paraprofessional Handbook and Evaluation Plans
- Utilized positive reinforcement strategies to effectively redirect negative behaviors.
CBS
OUI
Lewiston
- Supported children and adults with special needs in achieving personal goals.
- Facilitated progress on individualized goals in community, center, and home environments.
- Assisted with medication management, shopping, budgeting, and housework tasks.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
University High School
Spokane, WASkills
- Customer service
- Guest engagement
- Employee training
- Team management
- Delegation and supervision
- Operations optimization
- Documentation skills
- Innovative problem-solving
- Individualized planning
- Positive reinforcement
Certification
- Paraprofessional training 7/2013
- MANDT training 7/2018
- ServeSafe 2026
- Med certificate 2025
- First aid,CPR, 2025
Timeline
Guest Service Team Leader
Pilot Flying J Travel Center
07.2025 - 08.2026
Residential Treatment Specialist
Northwest Children's Home
07.2018 - 03.2020
General Manager
Burger King
09.2011 - 06.2018
Life Skills Paraprofessional
Post falls school district
09.1999 - 01.2008
CBS
OUI
University High School