VALERIE ZERBY
Long Beach,CA
Summary
Diligent Customer Care Specialist with robust background in customer care. Adept at resolving complex issues and enhancing customer satisfaction through effective communication and problem-solving. Demonstrated ability to manage high-volume interactions and maintain positive client experience.
Overview
12
12
years of professional experience
Work History
Customer Care Associate
ERA Gymnastics
07.2024 - Current
- Responding to customer inquiries via phone, email, and in-person interactions
- Addressing and resolving customer complaints
- Educating customers on our services
- Customer scheduling
Customer Service Representative
Super Clinik
07.2020 - 07.2024
- Responded to customer inquiries via phone, email, and face-to-face interactions
- Provided product information and recommendations
- Addressed and resolved customer complaints
- Aided with order processing, tracking, returns, exchanges, stocking inventories, and availability checks
Customer Service Specialist
Strand Art Co.
09.2017 - 11.2020
- Ensured customer satisfaction via phone, email, and in-person interactions
- Educated customers on products and services
- Supported customers with placing orders and resolving complaints
- Maintained inventory
Customer Service Representative
Discount Dance Supply
02.2013 - 09.2017
- Led the customer correspondence team to effectively and efficiently resolve conflicts
- Fielded 100+ daily in-bound calls
- Educated customers and provided product recommendations
- Helped with order processing, tracking, returns, exchanges, and refunds
Education
Certification in ABO - undefined
American Career College
Anaheim, CA01.2010
GED - undefined
Austin, TX01.2002
Skills
- Effective Communication
- Patient
- Friendly
- Empathetic
- Organized
- Problem-solving
- Microsoft Office
Timeline
Customer Care Associate
ERA Gymnastics
07.2024 - Current
Customer Service Representative
Super Clinik
07.2020 - 07.2024
Customer Service Specialist
Strand Art Co.
09.2017 - 11.2020
Customer Service Representative
Discount Dance Supply
02.2013 - 09.2017
Certification in ABO - undefined
American Career College
GED - undefined
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