Valerie April Zaragosa
Porterville,CA
Summary
I am a dedicated and results-driven professional with comprehensive experience in customer service, in-home care provision, and restaurant management. With a strong focus on client satisfaction and operational efficiency, I excel in delivering high-quality service across diverse industries. My background in customer service equips me with exceptional communication and problem-solving skills, allowing me to address client needs effectively and foster positive experiences.
As an in-home care provider, I have demonstrated compassion, reliability, and attention to detail in supporting individuals with their daily needs, ensuring their comfort and well-being in a safe and nurturing environment. My experience in restaurant management has honed my leadership, team coordination, and operational oversight capabilities, enabling me to successfully manage staff, streamline operations, and drive business performance. With a strong commitment to excellence and adaptability, I bring a versatile skill set that allows me to thrive in dynamic, fast-paced environments.
Overview
29
29
years of professional experience
Work History
Care Provider/Ranch Foreman
Frost Country Ranch " Jack Frost"
Porterville, CA
04.2019 - Current
- Provided personal care and companionship to elderly clients in their homes.
- Assisted with daily living activities, such as bathing, dressing, grooming, toileting, and meal preparation.
- Administered medications according to instructions from the client's physician.
- Engaged in conversation with clients to provide emotional support and mental stimulation.
- Helped clients maintain a clean and safe living environment by performing household tasks such as laundry and light housekeeping.
- Participated in recreational activities with clients including reading, playing games, going for walks or attending social events.
- Transported clients to medical appointments or other errands as needed.
- Assessed client needs on an ongoing basis and reported any changes to the supervisor or case manager promptly.
- Monitored vital signs such as blood pressure, pulse rate, temperature and respiration when necessary.
- Provided assistance with mobility issues by helping patients walk or transfer from one position to another safely.
- Ensured that all safety protocols were followed while working with clients in their home environment.
- Maintained accurate records of client progress notes regarding physical condition, medication administration and overall well-being.
- Developed trusting relationships with clients through active listening skills and compassionate understanding of individual needs.
- Worked collaboratively with other members of the healthcare team involved in the care of each patient.
- Responded appropriately to emergency situations involving clients while adhering to safety regulations.
- Adhered strictly to HIPAA guidelines when handling confidential information about patients.
- Provided emotional comfort during difficult times for families dealing with end-of-life issues.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Assisted patients with daily personal hygiene.
- Prepared healthy meals for to meet unique nutrition needs.
- Collaborated with local ranchers to coordinate herd movements across properties as needed.
- Implemented strategies to reduce costs while still meeting operational requirements.
- Performed basic administrative duties including payroll preparation and record keeping.
- Worked with owner to determine ranch needs.
- Demonstrated working techniques, practices and optimal safety behaviors to workers, maximizing performance and reducing wasteful processes.
- Trained new workers on safety and ranch procedures.
- Protected environmental areas, team members and consumers from harm by closely monitoring chemical applications and production techniques.
- Maintained financial, operational and employment records for farms or ranches.
- Prepared reports required by state and federal laws.
- Handled money by accurately setting up registers, balancing drawers and preparing daily deposits.
- Constructed pens, floating stations and collector strings for sea farms.
Assistant Manager
Panda Express
San Jose, CA
06.2012 - 07.2018
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Created and managed budgets for travel, training, and team-building activities.
Childcare Provider
Angel Pardo
San Jose, CA
12.2008 - 01.2012
- Assisted in developing and implementing lesson plans to meet the individual needs of each child.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Maintained daily records of activities, behaviors, meals and naps.
- Observed children's behavior and development, communicate information with parents.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Read books aloud to small groups or individual children.
- Assisted with feeding infants and toddlers during meal times.
- Planned field trips to local parks, libraries and other educational places.
- Encouraged positive interactions between children by providing supervision at all times.
- Developed positive relationships with families by communicating regularly about their child's development.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Ensured cleanliness of classroom areas including toys, furniture, materials.
- Helped develop motor skills through active playtime activities like running, jumping.
- Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Assisted children in development of social, communication and problem-solving skills.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
Grocery Clerk
Grocery Warehouse
Porterville, CA
07.2000 - 07.2001
- Assisted customers with locating items in the store, answered questions about products and prices.
- Stocked shelves, rotated merchandise and ensured product freshness.
- Maintained cleanliness of the store by sweeping floors, mopping up spills and organizing shelves.
- Greeted customers as they entered the store, provided friendly customer service and responded to inquiries.
- Verified prices on tags against price sheets for accuracy and updated tags when necessary.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Identified and quickly handled spill clean-up.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Adhered to company policies and procedures regarding loss prevention and security.
- Stocked and rotated grocery products on shelves, ensuring freshness and accessibility.
- Followed safety procedures for handling and disposing of hazardous materials.
- Utilized knowledge of store layout to efficiently restock products and assist customers.
Customer Service Representative
Kragen Auto Parts
San Jose, CA
03.1996 - 12.1997
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Education
GED -
Porterville Adult Education Center
Porterville, CA05-2024
Basic Education
San Jose High School
San Jose, CA06-1997
Skills
- Mobility support
- Personal Care
- Indirect Patient Care
- Emotional Support
- Patient Management
- Medication Distribution
- Housekeeping support
- Direct Patient Care
- Meal Preparation
- Compassionate Care
- Medication Management
- Elderly Care
- Pediatric Care
- Mobility Assistance
- Personal Hygiene Assistance
- Vital signs monitoring
- Critical Thinking
- Complaint Handling
- Reading Comprehension
- Conflict Resolution
- Complaint resolution
- Inbound and Outbound Calling
- Product Knowledge
- Sales expertise
- Courteous demeanor
- Client Relations
- Multi-Task Management
- Follow-up skills
- Prioritization
- Adaptive team player
- Problem Resolution
- Shipping and receiving understanding
- Positive and professional
- Performance Management
- Staff Development
- Workforce Management
- Performance Evaluations
- Complex Problem-Solving
- Verbal and written communication
- Staff Training and Development
- Customer Relationship Management (CRM)
- Team Leadership
Languages
Spanish
Professional
English
Professional
Affiliations
- Volunteer Work with the Homeless Population in the Central Valley
• Food Drive Coordination
• Led and organized food drives to ensure consistent access to meals for the homeless community.
• Collaborated with local organizations, businesses, and volunteers to source, collect, and distribute food.
• Managed logistics, volunteer teams, and outreach efforts to maximize impact.
• Resource Development
• Identified and connected individuals with essential services such as medical care, job training, and mental health support.
• Worked with local agencies to develop partnerships and secure funding for long-term initiatives aimed at addressing homelessness.
• Implemented resource directories to streamline access to available programs and support services.
• Housing and Navigation Center Support
• Assisted in the development of housing solutions and shelter programs, helping individuals transition from homelessness to stable living environments.
• Played a key role in supporting a navigation center that provided temporary shelter and linked clients to critical services.
• Worked with case managers to create personalized housing plans for individuals and families.
• Community Safety and Advocacy
• Promoted community safety by advocating for safe shelters and environments for both the homeless population and the surrounding community.
• Coordinated efforts with law enforcement and community organizations to reduce homelessness-related safety concerns.
• Actively participated in public forums and meetings to raise awareness of homelessness and support policy changes for better social outcomes.Volunteer Work with the Homeless Population in the Central Valley
• Food Drive Coordination
• Led and organized food drives to ensure consistent access to meals for the homeless community.
• Collaborated with local organizations, businesses, and volunteers to source, collect, and distribute food.
• Managed logistics, volunteer teams, and outreach efforts to maximize impact.
• Resource Development
• Identified and connected individuals with essential services such as medical care, job training, and mental health support.
• Worked with local agencies to develop partnerships and secure funding for long-term initiatives aimed at addressing homelessness.
• Implemented resource directories to streamline access to available programs and support services.
• Housing and Navigation Center Support
• Assisted in the development of housing solutions and shelter programs, helping individuals transition from homelessness to stable living environments.
• Played a key role in supporting a navigation center that provided temporary shelter and linked clients to critical services.
• Worked with case managers to create personalized housing plans for individuals and families.
• Community Safety and Advocacy
• Promoted community safety by advocating for safe shelters and environments for both the homeless population and the surrounding community.
• Coordinated efforts with law enforcement and community organizations to reduce homelessness-related safety concerns.
• Actively participated in public forums and meetings to raise awareness of homelessness and support policy changes for better social outcomes.
References
References available upon request.
Timeline
Care Provider/Ranch Foreman
Frost Country Ranch " Jack Frost"
04.2019 - Current
Assistant Manager
Panda Express
06.2012 - 07.2018
Childcare Provider
Angel Pardo
12.2008 - 01.2012
Grocery Clerk
Grocery Warehouse
07.2000 - 07.2001
Customer Service Representative
Kragen Auto Parts
03.1996 - 12.1997
GED -
Porterville Adult Education Center
Basic Education
San Jose High School
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