Dylan Porter
Mountain Top,PA
Summary
Dynamic Assistant General Manager with a proven track record at Jack Frost National Golf Club, excelling in staff management and customer relationship management. Skilled in optimizing operations and enhancing employee performance, leading to increased customer satisfaction and efficient inventory control. Demonstrates exceptional leadership and operational oversight, fostering a supportive and high-performing team environment.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Jack Frost National Golf Club
05.2021 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed team schedule.
- Assisted in the recruitment, hiring, and onboarding process for new employees.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Golf Professional
Jack Frost National Golf Club
03.2017 - 04.2021
Golf Professional
Edgewood In The Pines Golf Club
03.2016 - 10.2016
Assistant Golf Professional
Foxfire Resort and Golf Club
12.2015 - 03.2016
Assistant Golf Professional
Country Club Of Whispering Pines
12.2015 - 03.2016
Assistant Golf Professional
Pinecrest Lake Golf Club
05.2015 - 10.2015
Cart Attendant
Jack Frost National Golf Club
03.2013 - 10.2015
Education
Associates Degree - Professional Golf Management
Golf Academy of America
Orlando, FL06.2012
High School Diploma -
Shore Regional High School
West Long Branch, NJ06.2009
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Business operations knowledge
- Employee Scheduling
- Customer Relationship Management (CRM)
- Operations Oversight
- Customer Service
- Scheduling
- Hiring and Onboarding
Timeline
Assistant General Manager
Jack Frost National Golf Club
05.2021 - Current
Assistant Golf Professional
Jack Frost National Golf Club
03.2017 - 04.2021
Golf Professional
Edgewood In The Pines Golf Club
03.2016 - 10.2016
Assistant Golf Professional
Foxfire Resort and Golf Club
12.2015 - 03.2016
Assistant Golf Professional
Country Club Of Whispering Pines
12.2015 - 03.2016
Assistant Golf Professional
Pinecrest Lake Golf Club
05.2015 - 10.2015
Cart Attendant
Jack Frost National Golf Club
03.2013 - 10.2015
Associates Degree - Professional Golf Management
Golf Academy of America
High School Diploma -
Shore Regional High School
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