VALERIE CORTEZ
LA GRANGE,KY
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
House Manager
Cortez Household
La Grange, KY
06.2021 - Current
- Managed schedules for the household.
- Scheduled appointments and activities.
- Sharpened multitasking skills by managing academic, health and extracurricular activities for four children.
- Skillfully managed health and safety situations by maintaining patience and calmness under pressure.
- Developed and implemented variety of policies and procedures to drive productivity, increase morale and reduce costs.
Medical Assistant
Norton Associates in OBGYN
Louisville, KY
08.2019 - 06.2021
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
Norton Community Medical Associates Audubon West
Louisville, KY
10.2017 - 08.2019
- Administer Injections.
- Scan health related information into patients charts/medical records in EMR.
- Fax patient medical information to HIM department.
- Request prior Authorization for patient's medications.
- Request patient's medical records and document calls in patients chart.
- Obtained client medical history, medication information, symptoms, and allergies.
Cashier/ Customer Service
Greg Coats Cars & Trucks
Louisville, KY
10.2017 - 02.2018
- Answer calls in a high paced call center manner.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Maintained accurate records of customer transactions for reporting purposes.
- Utilized various software applications to process customer orders.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Identified and resolved discrepancies and errors in customer accounts.
Medical Assistant
Norton Community Medical Associates Mallard Creek
Louisville, KY
04.2017 - 10.2017
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant
Norton Advocates for Women’s Health
Louisville, KY
03.2015 - 04.2017
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Patient Care Liaison
Belmont Village Senior Living St Matthews
Louisville, KY
03.2014 - 08.2014
- Provide direct resident care as needed (bathing, dressing, grooming.)
- Provide reminders for program activities and meals.
- Assist and/or participate with residents in program activities and outings.
- Provide weekly housekeeping and laundry services.
Certified Nursing Assistant
Christopher East Nursing Home
Louisville, KY
03.2011 - 03.2014
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Cashier
Kohl’s Department Store
Cookeville, TN
09.2010 - 12.2010
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet
business needs.
Education
Associates Degree - Medical Assisting
Keiser University
01.2012 - 01.2014
Skills
Completed Bridging the Gap Medical Interpreter learning with Norton Healthcare 12/16/16undefined
Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
House Manager
Cortez Household
06.2021 - Current
Medical Assistant
Norton Associates in OBGYN
08.2019 - 06.2021
Medical Assistant
Norton Community Medical Associates Audubon West
10.2017 - 08.2019
Cashier/ Customer Service
Greg Coats Cars & Trucks
10.2017 - 02.2018
Medical Assistant
Norton Community Medical Associates Mallard Creek
04.2017 - 10.2017
Medical Assistant
Norton Advocates for Women’s Health
03.2015 - 04.2017
Patient Care Liaison
Belmont Village Senior Living St Matthews
03.2014 - 08.2014
Associates Degree - Medical Assisting
Keiser University
01.2012 - 01.2014
Certified Nursing Assistant
Christopher East Nursing Home
03.2011 - 03.2014
Cashier
Kohl’s Department Store
09.2010 - 12.2010
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