Valerie G Vargas
Villa Hugo 2 Calle Azucena #177 Canovanas
Summary
Friendly and customer focused hospitality professional with experience in fast-paced environments. Skilled in food and beverage service, communication and providing excellent guest experiences. Reliable, energetic, and able to work efficiently as part of a team.
Overview
4
4
years of professional experience
Work History
Guest Room Attendant
Delta Hotel
Menomonee Falls, WI
02.2025 - Current
- Cleaned and sanitized guest rooms, ensuring adherence to health and safety standards.
- Managed inventory of cleaning supplies, reporting shortages promptly for replenishment.
- Organized and maintained housekeeping carts, optimizing workflow efficiency during shifts.
- Assisted in training new staff on cleaning protocols and safety procedures.
- Responded to guest requests for additional amenities or services with professionalism and urgency.
- Conducted routine inspections of rooms post-cleaning to ensure quality standards were met consistently.
- Implemented time-saving techniques that enhanced overall productivity within the housekeeping team.
- Addressed guest concerns promptly, demonstrating strong problem-solving abilities while maintaining professionalism.
- Prioritized tasks effectively during peak occupancy periods to maximize productivity and meet deadlines.
Bottle Server
720 Nigth Club
Downtown Milwaukee WI
08.2024 - 11.2025
- Provided exceptional customer service by anticipating needs and ensuring satisfaction during bottle service.
- Managed inventory of premium spirits and mixers to maintain stock levels for busy events.
- Collaborated with bartenders to create signature cocktails, enhancing guest experience and engagement.
- Trained new staff on bottle service protocols and effective customer interaction techniques.
- Oversaw cleanliness and organization of service areas, ensuring compliance with health and safety standards.
- Collaborated with bartenders and managers to ensure timely delivery of orders.
- Assisted in promotional events by engaging customers through social media platforms to boost attendance and revenue.
- Maintained a clean and organized table area for optimal customer satisfaction.
- Handled high-pressure situations with poise, maintaining professionalism during peak hours or special events.
- Maintained clean and organized bar area.
- Communicated with guests to record orders and assess needs.
Customer Service Representative
Walmart
Brown Deer, WI
11.2023 - 08.2024
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Resolved product issues through effective communication and problem-solving skills.
- Collaborated with team members to maintain store organization and cleanliness.
- Handled cash transactions accurately, adhering to company policies.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained new employees on customer service protocols and best practices.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Packer Associate
Amazon
Oak Creek, WI
04.2022 - 06.2023
- Packaged items accurately for shipment, ensuring compliance with quality standards.
- Operated warehouse equipment, including forklifts and pallet jacks, to efficiently move products.
- Maintained cleanliness and organization in packing areas to support safety protocols.
- Collaborated with team members to streamline packing processes and reduce errors.
- Supported quality control efforts by inspecting products for defects before packaging.
- Demonstrated flexibility in adapting to shifting priorities or sudden changes in workload due to unforeseen circumstances.
- Increased customer satisfaction with properly packaged items, ensuring secure delivery and minimal returns.
- Communicated effectively with supervisors regarding any issues or concerns related to the packing process.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
Education
High School Diploma -
High Alternative Education
Puerto Rico02.2023
Skills
- Strong customer service skills
- Excellent communication skills
- Friendly and professional attitude
- Experience working in fast-paced environments
- Team player with a positive attitude
- Cash handling and POS system experience
- Attention to detail and cleanliness
- Reliable and punctual
- Hotel experience
- Bilingual: English & Spanish
Languages
English
Native or Bilingual
Timeline
Guest Room Attendant
Delta Hotel
02.2025 - Current
Bottle Server
720 Nigth Club
08.2024 - 11.2025
Customer Service Representative
Walmart
11.2023 - 08.2024
Packer Associate
Amazon
04.2022 - 06.2023
High School Diploma -
High Alternative Education