Valerie Jo Gonzales
Las Cruces
Summary
Resourceful Radiology Scheduler known for high productivity and efficient task completion. Possess specialized skills in patient coordination, medical terminology comprehension, and appointment scheduling software proficiency. Excel in communication, problem-solving, and time management to ensure smooth operations and patient satisfaction.
Overview
11
11
years of professional experience
Work History
Radiology Scheduler
Three Crosses Regional Hospital
Las Cruces
12.2022 - Current
- Scheduled patient appointments for radiology services efficiently and accurately.
- Coordinated with medical staff to ensure seamless patient flow and communication.
- Managed electronic health records system for scheduling and patient information.
- Communicated with patients regarding preparation instructions for radiology procedures.
- Resolved scheduling conflicts promptly to maintain operational efficiency.
- Collaborated with radiologists to optimize scheduling based on availability and needs.
- Maintained organized records of appointments and follow-up procedures for compliance.
- Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
- Performed data entry tasks as needed, such as entering information into electronic health records.
- Verified insurance coverage for radiology procedures to ensure accurate billing practices.
- Provided excellent customer service by answering inquiries in a timely manner.
Billing Clerk and Scheduler
Southwest Center on Aging
Las Cruces
05.2017 - 05.2022
- Performed data import, scanning, or manual keying processes to verify invoice accuracy.
- Assisted with other administrative tasks as assigned.
- Prepared bills, invoices, and bank deposits as needed.
- Reviewed customer files to make sure all documentation was complete and accurate.
- Verified billing data with client contracts to ensure accuracy of invoicing.
- Checked figures, postings, and documents for accuracy.
- Drove integrity of accounting information by recording, verifying and entering accounts payable and accounts receivable transactions.
- Performed insurance verification, pre-certification and pre-authorization.
- Developed strong professional rapport with vendors and clients.
- Reconciled codes against services rendered.
- Verified accuracy and integrity of motor vehicle and workers' compensation claims through careful research and analysis.
Intake Coordinator
Epoch Integrated Health Services
Las Cruces
04.2016 - 12.2016
- Coordinated patient intake processes for comprehensive health assessments.
- Managed appointment scheduling and ensured timely patient access to services.
- Collected and verified patient information for accuracy and compliance.
- Assisted in training new staff on intake protocols and procedures.
- Adhered to confidentiality guidelines when handling sensitive information about clients.
- Facilitated communication between patients and healthcare providers effectively.
Front Desk Receptionist
La Clinica de Familia Inc.
Las Cruces
07.2015 - 04.2016
- Greeted patients and visitors warmly upon arrival at the healthcare facility.
- Scheduled appointments and managed the clinic's calendar efficiently.
- Answered phone calls and responded to inquiries professionally and promptly.
- Coordinated with medical staff to streamline patient flow in the clinic.
- Maintained patient records and ensured confidentiality according to HIPAA standards.
- Processed insurance information and verified patient eligibility effectively.
- Managed front desk operations, ensuring a clean and organized reception area.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Education
Las Cruces High School
Las Cruces, New MexicoSome College (No Degree) - Public Health
Dona Ana Community College
Las Cruces, NMSkills
- Appointment scheduling
- Electronic health records
- Insurance verification
- Radiology procedures knowledge
Timeline
Radiology Scheduler
Three Crosses Regional Hospital
12.2022 - Current
Billing Clerk and Scheduler
Southwest Center on Aging
05.2017 - 05.2022
Intake Coordinator
Epoch Integrated Health Services
04.2016 - 12.2016
Front Desk Receptionist
La Clinica de Familia Inc.
07.2015 - 04.2016
Las Cruces High School
Some College (No Degree) - Public Health
Dona Ana Community College