VALERIE MAAY JOVELLANOS
Vacaville,CA
Summary
Dedicated Clinical Esthetician skilled in advanced skincare techniques, client consultation, and personalized treatment plans. Proven ability to enhance client satisfaction through education and tailored services.
Overview
23
23
years of professional experience
25
25
Certification
Work History
Clinical Esthetician
Skin Matters
Martinez, CA
09.2021 - Current
- Conducted comprehensive skin assessments to develop tailored treatment plans for clients.
- Performed advanced facial and body treatments using specialized equipment and products.
- Educated clients on post-treatment care and optimal skincare routines for enhanced results.
- Maintained a clean, organized treatment environment adhering to health and safety regulations.
- Monitored inventory levels of skincare products, facilitating timely reordering processes.
- Led training sessions for new staff on techniques, products, and customer engagement strategies.
- Managed client appointments and follow-ups, ensuring exceptional customer service experiences.
- Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
- Maintained a clean and sanitary work environment, adhering to strict industry guidelines for safety and hygiene.
- Expanded clinic offerings by staying current with industry trends, techniques, and technologies through continued education courses.
- Streamlined appointment scheduling processes, ensuring maximum efficiency and client satisfaction.
- Collaborated with medical professionals to develop customized treatment plans for clients with specific skin issues.
- Established loyal clientele base due to exemplary services provided, resulting in increased referrals and word-of-mouth business.
- Contributed to the clinic''s positive online reputation by consistently receiving 5-star reviews from satisfied clients.
- Educated clients on proper skincare techniques, leading to improved at-home maintenance and overall skin health.
- Conducted in-depth consultations to address client concerns and establish realistic expectations for treatment outcomes.
- Consistently achieved sales goals by promoting retail products that complemented in-clinic treatments effectively.
- Managed inventory control measures to maintain adequate stock levels while minimizing waste or over-ordering of products.
- Delivered results-driven facials, chemical peels, and microdermabrasion treatments for various skin concerns.
- Performed thorough skin assessments, creating tailored skincare regimens for optimal results.
- Assisted in the development of new services and products, contributing to increased revenue streams.
- Promoted clinic services through community events and marketing initiatives, driving brand awareness and attracting new clientele.
- Developed strong relationships with clients by demonstrating empathy, professionalism, and genuine care in addressing their skincare needs.
- Increased repeat business through exceptional customer service and follow-up consultations.
- Provided pre-and post-operative care instruction for patients undergoing cosmetic procedures or laser therapy treatments.
- Recommended retail products for at-home use.
- Fostered friendly, warm, and exceptional customer experience.
- Analyzed skin condition and made appropriate product recommendations.
- Sterilized equipment for patient treatments.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Stocked treatment rooms with proper supplies.
- Advised clients on proper home-care regimens.
- Welcomed clients arriving for appointments.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Provided clients with knowledge of all cosmetic services being provided.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Educated patients on treatment options.
- Created repeat business by developing long-term relationships with regular customers.
- Discussed procedures and treatment options with clients.
- Performed consultations for patients before scheduling treatments.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Explained benefits of skin care products to clients.
- Cleansed, exfoliated and moisturized customer skin.
- Handled busy schedules and stayed on top of key deadlines.
- Recommended and performed microdermabrasion, peels and laser treatments.
- Educated guests on current promotions, events and services within store or salon.
- Resolved customer complaints and facilitated conflict resolutions.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
- Delivered personalized skin care treatments, enhancing client satisfaction and loyalty.
- Assessed client skin conditions to recommend appropriate services and products.
- Educated clients on post-treatment care for optimal results and maintenance.
Clinical Esthetician
Touch of Magic VTR
Vallejo, CA
09.2019 - Current
- Collaborated with team members to refine treatment protocols and enhance service delivery.
- Participated in regular team meetings and training sessions to promote a culture of continuous learning and improvement within the clinic.
- Mentored junior estheticians on best practices in skincare treatments and customer service skills.
- Suggested appropriate therapy based on current health of client.
- Reinforced customer selections by reviewing use and benefits of chosen products.
- Conducted comprehensive skin assessments to develop tailored treatment plans for clients.
- Performed advanced facial and body treatments using specialized equipment and products.
- Educated clients on post-treatment care and optimal skincare routines for enhanced results.
- Maintained a clean, organized treatment environment adhering to health and safety regulations.
- Monitored inventory levels of skincare products, facilitating timely reordering processes.
- Managed client appointments and follow-ups, ensuring exceptional customer service experiences.
- Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
- Maintained a clean and sanitary work environment, adhering to strict industry guidelines for safety and hygiene.
- Expanded clinic offerings by staying current with industry trends, techniques, and technologies through continued education courses.
- Streamlined appointment scheduling processes, ensuring maximum efficiency and client satisfaction.
- Collaborated with medical professionals to develop customized treatment plans for clients with specific skin issues.
- Established loyal clientele base due to exemplary services provided, resulting in increased referrals and word-of-mouth business.
- Contributed to the clinic''s positive online reputation by consistently receiving 5-star reviews from satisfied clients.
- Educated clients on proper skincare techniques, leading to improved at-home maintenance and overall skin health.
- Conducted in-depth consultations to address client concerns and establish realistic expectations for treatment outcomes.
- Consistently achieved sales goals by promoting retail products that complemented in-clinic treatments effectively.
- Managed inventory control measures to maintain adequate stock levels while minimizing waste or over-ordering of products.
- Delivered results-driven facials, chemical peels, and microdermabrasion treatments for various skin concerns.
- Performed thorough skin assessments, creating tailored skincare regimens for optimal results.
- Assisted in the development of new services and products, contributing to increased revenue streams.
- Promoted clinic services through community events and marketing initiatives, driving brand awareness and attracting new clientele.
- Developed strong relationships with clients by demonstrating empathy, professionalism, and genuine care in addressing their skincare needs.
- Increased repeat business through exceptional customer service and follow-up consultations.
- Provided pre-and post-operative care instruction for patients undergoing cosmetic procedures or laser therapy treatments.
- Recommended retail products for at-home use.
- Fostered friendly, warm, and exceptional customer experience.
- Analyzed skin condition and made appropriate product recommendations.
- Sterilized equipment for patient treatments.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Stocked treatment rooms with proper supplies.
- Advised clients on proper home-care regimens.
- Welcomed clients arriving for appointments.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Provided clients with knowledge of all cosmetic services being provided.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Educated patients on treatment options.
- Created repeat business by developing long-term relationships with regular customers.
- Discussed procedures and treatment options with clients.
- Performed consultations for patients before scheduling treatments.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Explained benefits of skin care products to clients.
- Cleansed, exfoliated and moisturized customer skin.
- Handled busy schedules and stayed on top of key deadlines.
- Recommended and performed microdermabrasion, peels and laser treatments.
- Educated guests on current promotions, events and services within store or salon.
- Resolved customer complaints and facilitated conflict resolutions.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
Education
Bachelor of Science - Theory of Practical Sciences of Esthetics
Paris Beauty College
Concord, CA04.2019
Bachelor of Science - Nursing
University of Perpetual Help
Biñan Laguna, Philippines03.2009
Skills
- Sanitization
- Hygiene and sterilization
- Pre-and Post-operative care
- Anti-aging treatments
- Melasma treatment specialist
- Scar treatment specialist
- Eczema and Psoriasis treatment specialist
Accomplishments
- Founded and successfully launched an independent esthetics clinic, overseeing clinical services, business operations, and regulatory compliance.
- Trained, supervised, and mentored emerging estheticians, providing comprehensive guidance that enabled them to establish and operate their own independent practices.
- Currently serve as a consultant to estheticians and registered nurses, providing expert guidance on skin consultations, treatment planning, and evidence-based clinical protocols.
- Deliver professional instruction and strategic direction to support safe practice standards, client assessment accuracy, and optimal treatment outcomes.
Certification
BLS Certification - AHA
Dermaplaning Certification
Botox and Fillers Certification - AAFE
Barbicide Sanitation and Disinfection
Phibrows Artist Certification
Languages
English
Native or Bilingual
Timeline
Clinical Esthetician
Skin Matters
09.2021 - Current
Clinical Esthetician
Touch of Magic VTR
09.2019 - Current
Bachelor of Science - Theory of Practical Sciences of Esthetics
Paris Beauty College
Bachelor of Science - Nursing
University of Perpetual Help