Jason Rodriguez
Ontario,CA
Summary
Dynamic Field Technician with extensive experience at Charter Spectrum, excelling in technical support and quality assurance. Bilingual in English and Spanish, I leverage advanced troubleshooting skills and a strong reputation for dependability to enhance customer satisfaction. Proficient in CSG and skilled in evaluating digital transmission signals, I contribute effectively to team success.
Overview
20
20
years of professional experience
Work History
Field Technician 5
Charter Spectrum
City of Industry
2018.01 - Current
- Provided technical support for Charter customers in Pomona, COI, and surrounding areas, ensuring timely resolution of issues.
- Repaired and installed all Charter Spectrum products, including cable, digital telephone, and internet services, to maintain high service quality.
- Guided newer technicians through service order escalations to improve their skills and confidence in troubleshooting.
- Completed Field Tech 4 and 5 NCTI courses
Quality Assurance Technician
Charter Spectrum
City of Industry
2010.01 - 2018.01
- Inspected work performed by in-house or contract technicians to validate quality standards and ensure accurate contractor invoicing. Handled customer complaints, issued tracks, escalated issues, damage claims, service audits and field surveys.
- Executed quality control tasks in compliance with OSHA, FCC, and NEC regulations.
- Tracked contractor routes and work orders using CSG, updating customer services, billing, and equipment status.
- Utilized additional Orange tools, service certificate(s) to troubleshoot, validate levels of EMAs, or modems when customer access was not possible.
Field Technician 2
Charter Spectrum
City of Industry
2007.01 - 2010.01
- Delivered technical support, repair, and installation for Charter Spectrum products, enhancing customer access to cable, digital telephone, and internet services
- Executed computer troubleshooting to resolve technical issues, restoring user connectivity and functionality
- Configured and installed wireless and USB Ethernet adapters, optimizing home network performance
- Provided maintenance to the residential cable wiring, removed and replaced hazardous drops, passive devices and amplifiers that caused ingress.
- Setting, resetting and renewing IP address
- Checked and issued dynamic or static IPs
- Checked DNS settings
- Checked and installed missing drivers
- Disabled software that blocked internet access
Education
High School Diploma -
Montebello High School
Montebello, CA1999-06
Skills
- Skilled with programs such as CSG, I&R and Magellan
- Skilled in evaluating digital transmission signals utilizing test equipment and software tools
- Familiar working with ATX, Comscope, AOI, Technetix, MiniBridgers and Line Extenders
- Familiar with splicing in line extenders and minibridgers
- Familiar with building Vecima nodes
- Bilingual in English and Spanish
- Skilled with Microsoft Word, Excel and Outlook
- Familiar with Windows
- Skilled in reading Maintenance Prints
- Currently working on Network Evolution Project since February 2025
- Strong reputation for tactful handling of sensitive and confidential issues
- Strong reputation of being dependable, honest, dedicated and a team player
Personal Information
Title: Field Technician 5
Jones NCTI Courses Completed
- Troubleshooting advanced services
- Service Technician
- Service Technician 4
- Service Technician 5
Timeline
Field Technician 5
Charter Spectrum
2018.01 - Current
Quality Assurance Technician
Charter Spectrum
2010.01 - 2018.01
Field Technician 2
Charter Spectrum
2007.01 - 2010.01
High School Diploma -
Montebello High School