Valeriia Volkova
Loxahatchee,FL
Summary
Results-driven sales associate with strong customer focus, proven ability to drive sales, and expertise in task prioritization and service excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Manager - Bobbi Brown
Dillard's
Wellington, FL
02.2025 - Current
- Implemented successful business strategies to increase revenue and target new markets.
- Gained product knowledge to assist team members with structuring customer purchase, closing and delivery.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Beauty Advisor - Lancome
Macy's
11.2024 - 02.2025
- Developed tailored beauty solutions, increasing customer loyalty and repeat purchases.
- Implemented strategic sales techniques that drove a 13% boost in Lancome sales.
- Created a personalized follow-up system, ensuring ongoing engagement with top customers, leading to 11% more repeat purchases.
- Organized exclusive beauty events and seasonal promotions that brought in 20+ new customers per month.
- In December, ensured Lancome's highest revenue month by executing special holiday marketing, VIP shopping experiences, and bundling best-selling products to maximize sales.
Beauty Advisor
L'Etoile
01.2019 - 11.2022
- Built and maintained a client book of +100 repeat customers, contributing to a 20% increase in high-ticket sales.
- Designed exclusive loyalty programs, encouraging frequent customer visits and increasing sales conversions by 15%.
- Led in-store makeup demonstrations and consultations, driving premium product sales up by 13%.
- Launched a referral incentive that attracted 50+ new high-value clients, boosting overall revenue.
- Implemented strategic product pairings and promotions, leading to a 15% increase in complementary sales.
Education
Associate of Science - Criminal Justice
Palm Beach State College
Lake Worth, FL04-2023
Skills
- Clienteling & Relationship Management
- Luxury Beauty Brand Promotion
- Inventory & Merchandising Management
- Sales Strategy & Product Upselling
- Skin Analysis & Personalized Consultations
Certification
- Certified Beauty Consultant – Industry Recognized Training
- Skincare & Makeup Specialist Certification
Skills
- Certified Beauty Consultant – Industry Recognized Training
- Skincare & Makeup Specialist Certification
Languages
English, Russian, Ukrainian
Timeline
Business Manager - Bobbi Brown
Dillard's
02.2025 - Current
Beauty Advisor - Lancome
Macy's
11.2024 - 02.2025
Beauty Advisor
L'Etoile
01.2019 - 11.2022
Associate of Science - Criminal Justice
Palm Beach State College
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