Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Valeriy Pavlovich

Orlando

Summary

Dynamic Account Manager with a proven track record at Vals Auto Body, excelling in financial compliance and process improvement. Leveraged effective communication and attention to detail to boost sales by 80%. A collaborative leader dedicated to optimizing business processes and enhancing customer satisfaction through innovative strategies.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Vals Auto Body
Lexington
04.2020 - 04.2025
  • Assisted customers with inquiries and provided product information.
  • Addressed customer complaints and resolved issues efficiently.
  • Maintained organized files of repair orders and customer information.
  • Answered customer inquiries and provided accurate information regarding products and services.

Mechanic Supervisor

Val's Auto Body
Lexington
05.2015 - 04.2025
  • Executed work orders for painting team as part of larger project schedule.
  • Inspected completed work for adherence to very strict guidelines and highest quality standards.
  • Removed surface imperfections, applied special undercoats, and sealed seams to ready surfaces for paint application.
  • Prepared vehicles by removing unnecessary accessories and applying protections to adjacent surfaces.
  • Custom mixed colors to match customers' desired color.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Ordered repair parts quickly to prevent delays in projects and repair work.
  • Developed strategies to improve sales and retention of customers, boosting sales 80%.

Glass Fabricator

AGY
02.2014 - 04.2015
  • Operated electric kilns to heat and mold glass sheets to shape and curve of metal jigs.
  • Protected team members, delicate equipment and supplies and visitors by enforcing safety regulations and practices while creating unique glass crafts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

First Stage Builder

Cooper Tire Warehouse
11.2011 - 07.2012
  • Worked closely with managers throughout process to keep projects in line with individual visions.
  • Coordinated subcontractors to complete work within quality and timeframe targets.
  • Trained new staff on proper building techniques, site regulations and safety protocols.

Education

High School Diploma -

Madison Central High School
Richmond, KY
05-2009

Skills

  • Effective communication
  • Attention to detail
  • Team collaboration
  • Process improvement
  • Business process optimization
  • Goals and performance

Languages

5

Languages

Russian
Native/ Bilingual

Timeline

Customer Service Representative

Vals Auto Body
04.2020 - 04.2025

Mechanic Supervisor

Val's Auto Body
05.2015 - 04.2025

Glass Fabricator

AGY
02.2014 - 04.2015

First Stage Builder

Cooper Tire Warehouse
11.2011 - 07.2012

High School Diploma -

Madison Central High School

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