Valeriya Gaines
Ozark,MO
Summary
Dynamic and results-driven professional with extensive experience in human resources, business ownership, and sales. Seeking to leverage strong relationship-building skills and strategic thinking in the Account Manager position to drive client satisfaction and business growth.
Overview
16
16
years of professional experience
Work History
Sales Representative
Holiday Inn Club Vacation
06.2021 - Current
- Develop and maintain relationships with clients, identifying their needs and providing tailored solutions to enhance satisfaction and retention
- Achieve/exceed sales targets by implementing effective strategies and leveraging market analysis
- Collaborate with cross-functional teams to ensure timely delivery of services and product satisfaction
- Utilize CRM tools to track sales activities and client interactions, ensuring a high level of service
Owner of the Cafe
MELT Corp
05.2019 - 03.2021
- Founded and operated a successful business, overseeing all aspects from marketing and sales to client relations and financial management
- Developed strong client relationships, focusing on customer service excellence to drive repeat business and referrals
- Managed budgets, tracked sales metrics, and implemented strategic changes to enhance profitability
- Conducted market research to identify new opportunities and adjust service offerings to meet client demands
Human Resources Professional
JVN Company LLC
02.2009 - 03.2018
- Facilitated the recruitment and onboarding process for diverse clients, ensuring a good fit for both employees and employers
- Built strong relationships with clients to understand their staffing needs and tailored services to meet those needs effectively
- Developed training materials and conducted workshops to enhance employee skills and performance
- Maintained client communication and follow-up to ensure satisfaction with staffing solutions
Education
Associate Degree - Nursing
Ozark Technical Community College
Branson/Springfield, MO01.2014
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Relationship building
- Sales expertise
- Sales presentations
- Product and service knowledge
- Sales closing
- Sales strategy development
- Complex Problem-solving
- Client service
- Negotiation tactics
- Upselling and cross selling
- Relationship selling
- Sales consultation
- Staff training
Languages
Russian
Native or Bilingual
Timeline
Sales Representative
Holiday Inn Club Vacation
06.2021 - Current
Owner of the Cafe
MELT Corp
05.2019 - 03.2021
Human Resources Professional
JVN Company LLC
02.2009 - 03.2018
Associate Degree - Nursing
Ozark Technical Community College