Valeriya Pushkareva
New York,NY
Summary
Dynamic and versatile professional with over 7 years of experience in customer experience management, production assistance, and luxury brand curation. Proven ability to deliver exceptional client support, streamline operations, and create engaging experiences. Skilled in problem-solving, communication, and adaptability, with a passion for theater, technology, and fostering meaningful connections. Adept at working independently and collaboratively to achieve goals in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Luxury Brand Curator
Genesis/Hyundai
New York, NY
03.2024 - Current
- Delivered exceptional guest experiences through personalized tours of luxury car models.
- Collected potential sales leads for dealerships and subscriptions for the brand’s email newsletters.
Customer Experience Manager
Friends In Film
Remote
02.2018 - 12.2023
- Monitored and responded to client questions and stories on the platform, providing tailored advice and support.
- Led weekly conference calls to track client progress, offer guidance, and outline next steps.
- Prepared weekly progress reports for the CEO, identifying areas requiring additional support.
- Reviewed and optimized client resumes and email templates to ensure professional representation.
Production Assistant
Film Industry
10.2017 - 12.2023
- Managed on-set tasks for background artists (up to 500 people), coordinating hair, makeup, wardrobe changes, and on-set actions.
- Verified and organized paperwork for crew and artists, ensuring compliance and efficiency.
- Supported office operations to maintain a smooth workflow for crew and artists.
Education
Master of Science - Engineering Mechanics
Polytechnic University
Tomsk, Russia02-2012
Bachelor of Science - Computer Programming
College of IT
Tomsk, Russia06-2007
Skills
- Computer Savvy (Microsoft Office 365)
- Writing & Communication
- Quick Learning & Adaptability
- Problem Solving & Critical Thinking
- Goal-Oriented & Self-Motivated
- Team Collaboration & Independent Work
- AI-Savvy
Timeline
Luxury Brand Curator
Genesis/Hyundai
03.2024 - Current
Customer Experience Manager
Friends In Film
02.2018 - 12.2023
Production Assistant
Film Industry
10.2017 - 12.2023
Master of Science - Engineering Mechanics
Polytechnic University
Bachelor of Science - Computer Programming
College of IT
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