Valery Cruz
Port Richey
Summary
Dynamic professional with a proven track record in customer service and team leadership, notably at Timber Pines Community Association. Excelled in classroom management and bilingual communication, significantly enhancing client satisfaction and operational efficiency. Skilled in recordkeeping and critical thinking, adept at fostering engaging environments and streamlining processes for optimal productivity.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
12
12
years of professional experience
Work History
Housekeeping/Front Desk Receptionist
Timber Pines Community Association
08.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintain a clean building for residents.
Manager
Taco Bell
03.2013 - 06.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Assisted with daily operations of store, conducted interviews, assisted with schedule and product order.
Preschool Teacher
Elfers Christian Preschool
08.2017 - 04.2019
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
State Exam Administrator
Pearson VUE
01.2015 - 04.2017
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Fix any issues with computers, log customers in system, enforce rules and setup appointments.
Education
High School Diploma -
Power Y Giralt
Puerto Rico06-2006
Skills
- Customer service
- Team leadership
- Classroom management
- Recordkeeping and file management
- Critical Thinking
- Fast Learner
- Bilingual
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Housekeeping/Front Desk Receptionist
Timber Pines Community Association
08.2022 - Current
Preschool Teacher
Elfers Christian Preschool
08.2017 - 04.2019
State Exam Administrator
Pearson VUE
01.2015 - 04.2017
Manager
Taco Bell
03.2013 - 06.2022
High School Diploma -
Power Y Giralt
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