Friendly professional with exceptional attention to detail and dynamic customer engagement skills. A reliable employee promoting efficiency in all areas, prepared to contribute a service-minded and dedicated attitude to the team.
Overview
2
2
years of professional experience
Work History
Food Runner
Hilton Grand Vacations
04.2023 - Current
Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
Assisted servers in attending to guests needs, ensuring smooth service flow during peak hours.
Maintained clean and organized dining areas, contributing to pleasant atmosphere for patrons.
Hotel Reservations Agent
Caribe Royale All-suite Hotel & Convention Center
03.2022 - 12.2022
Streamlined reservation processes for increased efficiency and reduced booking errors.
Achieved high customer satisfaction scores with prompt and courteous service during reservation calls.
Buffet Attendant
Holiday Inn Resort Orlando Suites - Waterpark
02.2022 - 03.2022
Enhanced customer satisfaction by maintaining a clean and well-stocked buffet area
Reduced food waste by monitoring portion control and replenishing dishes in a timely manner
Director Quality Assurance Auditing and Compliance at Hilton Grand VacationsDirector Quality Assurance Auditing and Compliance at Hilton Grand Vacations