Valery Furlan
Orlando
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. As a detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as a hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
6
6
years of professional experience
Work History
Spanish Interpreter
Kelly Services
12.2024 - Current
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
Part-Time Clerk Financial Aid
Miami Dade College - Wolfson Campus
07.2022 - 12.2024
- Assisted families in navigating complex financial aid processes, ensuring timely submission of required documents.
- Managed over 20 calls per day, sorted incoming mail, and delivered outgoing mail.
- Provided clerical support and excellent costumer service, addressing routine and special requirements.
- Increased financial aid application submissions by streamlining the application process and providing clear instructions for students.
Abiu's Renovation Helper
Abiu Renovations
12.2018 - 02.2022
- Worked with employees to manage projects from design to completion and scheduled utility service providers according to project timelines.
- Checked supply inventories and work orders daily to encourage subcontractor efficiency and productivity.
- Collaborated with customers to determine budgets for kitchen and bath remodeling projects and find appropriate material sources.
- Ensured customer satisfaction by promptly addressing inquiries and resolving issues, leading to positive shopping experience.
Education
Associate of Arts - Psychology
Miami Dade College
Miami, FL04-2024
Skills
- Customer Service Expertise
- Time Management
- Multitasking Abilities
- Services Determination
- Clerical and Administrative Support
Languages
Spanish
Native or Bilingual
Timeline
Spanish Interpreter
Kelly Services
12.2024 - Current
Part-Time Clerk Financial Aid
Miami Dade College - Wolfson Campus
07.2022 - 12.2024
Abiu's Renovation Helper
Abiu Renovations
12.2018 - 02.2022
Associate of Arts - Psychology
Miami Dade College
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