Valery Gonzalez
Summary
Professional with extensive experience in front office and administrative support, adept at managing schedules and appointments for faculty, thereby enhancing workflow efficiency. Demonstrated ability to maintain accurate and confidential student records while ensuring compliance with school policies. Proven track record in delivering exceptional customer service, contributing to positive feedback and repeat business in high-volume environments. Skilled in database management and workplace organization, effectively streamlining processes to improve overall operational effectiveness.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Clerical Secretary
Klein Forest High School
Houston
08.2024 - 05.2025
- Provide front office and administrative support to faculty, staff, students, and parents.
- Coordinated schedules and appointments for faculty members, optimizing time management and enhancing workflow efficiency.
- Answered and screened telephone calls, directed callers to appropriate staff members, took messages and provided information in response to inquiries.
- Maintain accurate and confidential student records in compliance with school policies.
- Manage digital and physical filing systems to ensure efficient document retrieval.
- Serve as a professional first point of contact, creating a welcoming school environment.
Customer Service Representative
Dominos's Pizza
Houston
12.2021 - 07.2023
- Delivered exceptional customer service, contributing to repeat business and positive customer feedback.
- Processed cash, credit, and debit transactions accurately in a high-volume environment.
- Increased average ticket sales by recommending additional items and promotions.
- Assisted in promotional campaigns and communicated store initiatives to customers.
- Created and maintained a customer contact database to improve organization and follow-up efforts.
- Collaborated with team members to streamline order processing and reduce wait times.
- Adapted to flexible scheduling and peak service hours while maintaining service quality.
Education
High School Diploma -
Jersey Village High School
Houston, TX 08.2020 - 05.2023
Skills
- Customer Service Excellence
- Administrative & Clerical Support
- Database Management
- Data Entry & Record Keeping
- Conflict Resolution
- Inventory Management
- Multitasking in Fast-Paced Environments
- Workplace Organization
- Adaptability & Problem-Solving
- Social Media & Computer Literacy
- Student Records & PEIMS Support
Languages
- English
- Spanish
Timeline
Clerical Secretary
Klein Forest High School
08.2024 - 05.2025
Customer Service Representative
Dominos's Pizza
12.2021 - 07.2023
High School Diploma -
Jersey Village High School
08.2020 - 05.2023