Valery Herrera
Davenport,FL
Summary
Hardworking employee enthusiastic about learning technological and customer service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Trustworthy and dedicated worker with 5 years of experience serving customers and operating technology and sales. Talented at problem solving and offering sympathetic solutions. Cheerful when assisting customers with requests and meeting special needs.
Overview
5
5
years of professional experience
Work History
Sales Representative
T-Mobile
07.2019 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Sales Representative
Sprint
03.2018 - 02.2019
- Used customer insights to develop innovative sales strategies to increase sales.
- Collaborated with cross-functional teams to identify and address customer needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
John A. Ferguson Senior High School
Miami, FL06.2018
Skills
- Product and Service Knowledge
- New Product Information
- Conflict Resolution Techniques
- Financial Transactions
- Retail Knowledge
- Technological Knowledge
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Representative
T-Mobile
07.2019 - Current
Sales Representative
Sprint
03.2018 - 02.2019
High School Diploma -
John A. Ferguson Senior High School
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