Valesca Bracho
Orlando,FL
Summary
Dynamic Beauty Advisor with proven expertise in customer engagement and upselling techniques, honed at Sephora. Excelled in team collaboration and organization, significantly contributing to monthly sales targets. Skilled in both the cosmetics industry trends and exceptional customer service, ensuring enhanced client satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Beauty Advisor
Sephora
Orlando, Fl. Florida Mall
07.2024 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Maintained counter and display areas for cleanliness and organization.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Cashier /Customer Service Cashier
Publix
Orlando, Fl
05.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Lake Nona High School
05.2023
Skills
- Customer Service
- Organization and Multitasking
- Team Collaboration
- Flexibility and Adaptability
- Customer Engagement
- Retail experience
- Beauty Trends
- Cosmetics industry trends
Languages
Spanish
Native or Bilingual
Timeline
Beauty Advisor
Sephora
07.2024 - Current
Cashier /Customer Service Cashier
Publix
05.2023 - Current
High School Diploma -
Lake Nona High School