Dedicated and dependable professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
4
4
Certifications
3
3
Language
2
2
years of post-secondary education
Work History
Environmental Services Supervisor
Michigan Medicine
Ann Arbor, MI
01.2018 - Current
Responsible for operations utilizing union employees to terminal clean and disinfect operation rooms in UH, CVC, CW, and Kellogg’s
Make sure operational commitments are kept
Driving forward the Facility requirements of the department
Submitting and Delegation work orders
Managing, scheduling, and coordinating of assigned job duties
Attend weekly and monthly partnership meetings with building leadership
Audit work performed by employees to see that it is at or above expectations
Manage/Coordinate floor care projects team throughout UH, CW, CVC, and Kellogg’s
Manage and drive continuous process improvement strategies across the operation
Responsible for FMLA tracking, work directly with work connection, and leave of absence.
Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Coordinated daily workflow through task prioritization and concise scheduling.
Completed financial tasks by estimating costs and preparing and managing budgets.
Environmental Services Supervisor
Beaumont Hospital
Grosse Pointe, MI
04.2016 - 04.2018
Plan, schedule, and organize work to ensure proper coverage
Communicate and enforce policies and procedures
Ensure all staff are properly trained and have the tools and equipment needed to effectively
Carry out their respective job duties, effectively
Develop and implement procedures for managing quality of housekeeping
Conduct pre-shift meeting and review all information pertinent to the day's activities
Promote teamwork and quality service through daily communication and coordination with other departments
Assist with deep cleaning projects and assist housekeeping staff during unanticipated rush periods.
Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Demonstrated respect, friendliness and willingness to help wherever needed.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Night Manager
ISS Facility Services, Detroit Metropolitan Wayne County Metropolitan Airport
Detroit, MI
11.2008 - 05.2017
2.8 mil sq
Ft
Facility
80 + employees, 3 shift, 365 days
Manage in-house and contracted Union employees
Manage snow removal projects
Audit work performed by employees to see that it is at or above expectations
Oversee all floor project and maintain great project reports
Oversee the recruitment, interviewing selection, discipline, and discharge of personnel
Provided excellent customer service (internal and external) and maintained good knowledge of operations.
Promoted team member empowerment and loyalty
Provided training to new employees, and monthly safety training, effectively preventing injuries.
Achieved financial objectives by preparing budgets, scheduling expenditures and analyzing variances.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Supervised site investigations, reported issues and escalated those that required further assistance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
Site Supervisor
Caravan Knight, Chrysler Sterling Height Assembly Plant
Sterling Heights, MI
2014.07 - 2015.08
Managed team of 20 employees, overseeing hiring, training, and professional growth of employees.
Manage the day-to-day cleaning of 1.9million sq Ft
Monitored company inventory to keep stock levels and databases updated.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Led projects and analyzed data to identify opportunities for improvement.
Supervised work of contracted employees to keep on task for timely completion.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Used coordination and planning skills to achieve results according to schedule.
Education
bachelor’s degree - Heath Care Management
Eastern Michigan University
Ypsilanti, MI
09.2021 - Current
Associate of Applied Science - Emergency Multi-Skilled Technology
Wayne County Community College District
Detroit, MI
01.2011 - 05.2012
Skills
Data Entry
undefined
Certification
Facilities Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
bachelor’s degree - Heath Care Management
Eastern Michigan University
09.2021 - Current
Environmental Services Supervisor
Michigan Medicine
01.2018 - Current
Environmental Services Supervisor
Beaumont Hospital
04.2016 - 04.2018
Site Supervisor
Caravan Knight, Chrysler Sterling Height Assembly Plant
2014.07 - 2015.08
Associate of Applied Science - Emergency Multi-Skilled Technology
Wayne County Community College District
01.2011 - 05.2012
Night Manager
ISS Facility Services, Detroit Metropolitan Wayne County Metropolitan Airport