Valicia Gambill
Cumming,GA
Summary
Adept Senior Leasing Specialist with a proven track record at Progress Residential, enhancing portfolio management and showcasing exceptional real estate knowledge. Demonstrated success in surpassing move-in goals and providing unparalleled customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Leasing Specialist
Progress Residential
11.2014 - Current
- Set company record in August 2024 with a total of 79 move-in's for the month.
- Total move-in's for 2024 YTD: 498 (January 2024-September 2024)
- Acts as knowledgeable guide for prospective and future residents to provide accurate information on viewing, applying, and moving into a Progress Residential home.
- Manages and updates database, documenting all communication with prospective and future management.
- Meets and exceeds monthly move in goals.
- Ensures quick and timely follow up with prospective and future residents.
- Acts as a liaison with other departments within the company to ensure a positive experience for prospective and future residents.
- Acts as a guide to train, motivate and assist all teammates when needed.
- Monitors customer feedback regarding home appearance ability to be leased.
- Assists in ensuring homes are marketed correctly, in good standing and ready to be leased for prospective and future resident.
- Handles escalated matters accurately , efficiently and professionally.
Leasing Consultant
Millstone Management Group
03.2011 - 11.2014
- Meet with prespective renters and take them on tours of interested homes.
- Explain leasing policies and procedures to interested clients.
- Collect application fees and Holding Fees.
- Inform residents of any changes to the rental agreement or upcoming problems with the property.
- Follow up with prospective prospects.
- Establish rapport with tenants and provide personalized Customer Service.
Education
Associate of Arts - Business
Skills
- Contract Preparation
- Financial Acumen
- Portfolio Management
- Real estate knowledge
Accomplishments
- 2022 Progress Residential Leasing Star
- 2022 Progress Residential High Achiever
- 2021 Progress Residential Leasing Star
- 2021 Progress Residential High Achiever
Certification
Georgia Real Estate License
Timeline
Senior Leasing Specialist - Progress Residential
11.2014 - Current
Leasing Consultant - Millstone Management Group
03.2011 - 11.2014
Trevecca Nazarene University - Associate of Arts, Business
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