Abby Fofanah
Bethesda,MD
Summary
Seasoned Senior Leasing Specialist with robust knowledge of leasing operations, property management, and customer service. Strong ability to negotiate lease terms, manage large portfolios, and maintain tenant relationships. Proven track record in improving leasing processes, driving tenant satisfaction, and increasing occupancy rates. Possess strong communication skills, problem-solving abilities, and adeptness in leveraging technology for efficient work.
Overview
14
14
years of professional experience
Work History
Senior Leasing Specialist
Liberty Group Ltd
Arlington, VA
07.2024 - Current
- Reviewed lease applications from prospective tenants to ensure accuracy of information provided.
- Assisted the Property Manager in developing marketing strategies to attract potential tenants.
- Ensured compliance with applicable laws, regulations, policies and procedures related to leasing activities.
- Managed tenant relations by responding to inquiries, resolving complaints and addressing maintenance issues in a timely manner.
- Analyzed tenant feedback surveys to identify areas of improvement in customer service delivery.
Sales and Leasing Specialist
Career Strategies Inc
Arlington, MD
03.2018 - Current
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Processed evictions when necessary in accordance with state laws and procedures.
- Facilitated tenant paperwork processing and verification.
- Performed regular site visits to check on conditions of the premises.
- Ensured that all paperwork was completed correctly prior to signing leases.
- Developed strategies to increase occupancy levels through effective marketing campaigns.
- Handled evictions when necessary; prepared documents for court proceedings if needed.
- Assisted in the preparation of marketing materials for vacant units.
- Coordinated move-in and move-out procedures including inspections and cleaning services.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
Sales and Marketing Consultant
Freelance
Washington, DC
12.2010 - 06.2024
- Maintained up-to-date knowledge of industry trends in order to leverage them in favor of the company's success.
- Developed sales and marketing strategies to increase customer acquisition and retention.
- Prepared detailed reports outlining the progress of each campaign and recommending improvements.
- Provided advice on how to optimize existing sales channels and develop new ones.
Education
Pending - Business Administration And Management
University of Maryland Global Campus
MarylandSome College (No Degree) - Certified Leasing Specialist
National Apartment Association
Some College (No Degree) - Digital Marketing Professional
HubSpot Academy
Some College (No Degree) - IT Marketing Fundamentals
Coursera
Skills
- Financial Acumen
- Portfolio Management
- Goal-Oriented
- Property Management
- Contract Preparation
- Basic Mathematics
- Application management
- Community Engagement
- CRM Software
- Phone and Email Etiquette
- Flexible Schedule
- Vendor Contract Negotiations
References
References available upon request.
Timeline
Senior Leasing Specialist
Liberty Group Ltd
07.2024 - Current
Sales and Leasing Specialist
Career Strategies Inc
03.2018 - Current
Sales and Marketing Consultant
Freelance
12.2010 - 06.2024
Pending - Business Administration And Management
University of Maryland Global Campus
Some College (No Degree) - Certified Leasing Specialist
National Apartment Association
Some College (No Degree) - Digital Marketing Professional
HubSpot Academy
Some College (No Degree) - IT Marketing Fundamentals
Coursera