Diamond Youngblood
Houston
Summary
Results-driven professional with a strong background in property management and tenant relations. Experienced in training and mentoring teams, streamlining leasing processes, and implementing successful marketing campaigns that boost engagement and occupancy rates.
Goal-oriented Senior Leasing Consultant recognized for financial acumen and industry awareness. Developed marketing strategies that increased occupancy rates while ensuring compliance with regulations and enhancing tenant satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Leasing Consultant
Palladium Van Alstyne
Van Alstyne, TX
08.2022 - 05.2026
- Oversaw leasing operations, ensuring compliance with company policies and local regulations.
- Developed and maintained positive relationships with prospective tenants to enhance customer satisfaction.
- Conducted market analysis to determine competitive pricing strategies for rental units.
- Collaborated with the marketing team to implement effective advertising campaigns for available properties.
- Trained and mentored junior staff on best practices in leasing and tenant relations.
- Streamlined lease processing procedures, improving efficiency and reducing turnaround time for approvals.
- Collaborated with property management to address maintenance issues and tenant complaints, enhancing overall resident satisfaction.
- Provided exceptional customer service to both current and prospective residents, fostering a welcoming community atmosphere.
- Evaluated applicants' creditworthiness through careful assessment of credit reports, employment history, and reference checks.
- Conducted regular audits of property amenities and condition, recommending improvements or upgrades as needed to maintain competitiveness in the market.
- Managed high volume workload efficiently, prioritizing tasks effectively while consistently meeting deadlines and targets.
- Developed successful marketing campaigns to attract prospective tenants, resulting in increased property occupancy rates.
- Trained junior leasing consultants on company policies, procedures, and best practices to ensure consistent performance across the team.
- Increased lease renewals by implementing effective tenant retention strategies and addressing concerns promptly.
- Planned special events such as lotteries, dedications and project tours.
- Completed annual rent calculations using housing database software.
Leasing Consultant
Square 9
Denton, TX
01.2020 - 07.2022
- Facilitated leasing process by conducting property tours and showcasing amenities to prospective tenants.
- Developed and maintained strong relationships with residents, addressing concerns to enhance tenant satisfaction.
- Utilized property management software to track leases, manage rental applications, and streamline documentation processes.
- Collaborated with marketing team to design promotional materials that increased property visibility and attracted new clients.
- Led community engagement initiatives that promoted tenant involvement and strengthened neighborhood ties within the property.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Collected rent and tracked resident payments and information in computer system.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
Education
High School Diploma -
Ranchview Highschool
Irving, TXSkills
- Goal oriented
- Property management
- Industry awareness
- Financial acumen
- Fair housing policies
- Lease renewals
- Clear communication
- Telephone and email etiquette
- Unit inspection
- Leasing terms and specifications
- Relationship building
- Property tours and inspections
- Application processing
- Team building
- Background check process
- Property tours
- Lease writing
- Background checks
- Market research
- Event planning
Certification
- Property Management Certificate
Timeline
Senior Leasing Consultant
Palladium Van Alstyne
08.2022 - 05.2026
Leasing Consultant
Square 9
01.2020 - 07.2022
High School Diploma -
Ranchview Highschool