Hillary Buck
Medford,USA
Summary
Motivated, customer‑focused professional with strong sales and community support experience. Skilled at building strong relationships, supporting leasing efforts, and managing records. Brings a positive, solutions‑oriented approach to every challenge. Excited to apply skills in adaptability, reliability, and leadership as an Assistant Community Manager with a clear path towards a future community management role.
Overview
10
10
years of professional experience
Work History
Senior Leasing Consultant
Equity Residential
Burlington, MA
09.2024 - Current
- Managed two affordable programs, working with numerous housing authorities, and partnering with Maloney to ensure compliance.
- Analyzed resident feedback to identify areas for improvement in service delivery and property management.
- Facilitated smooth move-in experiences by coordinating unit preparation and providing clear communication throughout the process.
- Conducted regular audits of property amenities and condition, recommending improvements or upgrades as needed to maintain competitiveness in the market.
- Trained and mentored sale team members on best practices and procedures to foster a positive customer-focused work environment
- Served as a knowledgeable resource regarding leasing information, operational policies, and the local area.
Leasing Consultant
Equity Residential
Burlington, MA
05.2023 - 09.2024
- Delivered informative property tours to prospects, highlighting unique amenities and features tailored to their needs.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with residents.
- Collaborated with maintenance teams to ensure timely resolution of resident service requests.
Server
Russell House Tavern
Cambridge
10.2021 - 02.2023
- Served parties and events up to 150 guests
- Provided guests with a pleasant experience
- Guided guests' selections with use of broad food and liquor knowledge
Manager of Data Operations
MarketCast
Westwood
06.2016 - 02.2020
- Manipulated and modeled data per client requests
- Analyzed patterns and correlations
- Managed a small team, delegated and checked work, trained employees
Education
Bachelor of Arts - Psychology
University of Massachusetts At Lowell
Skills
- Customer service
- Sales techniques
- Resident file management
- Affordable program management
- Team collaboration
- Goal oriented
Accomplishments
10 Ways to Be a Winner Award of Excellence 2025
Work Play Live Coin 2024
Interests
Hiking, Biking, Comedy, Art, Dogs
Timeline
Senior Leasing Consultant
Equity Residential
09.2024 - Current
Leasing Consultant
Equity Residential
05.2023 - 09.2024
Server
Russell House Tavern
10.2021 - 02.2023
Manager of Data Operations
MarketCast
06.2016 - 02.2020
Bachelor of Arts - Psychology
University of Massachusetts At Lowell