Christopher Norris
Mesquite
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
7
7
years of professional experience
Work History
Senior Leasing Consultant
Mark-Taylor
Tempe
09.2024 - 01.2025
- Assisted residents with leasing inquiries and property tours.
- Coordinated lease signings and ensured compliance with company policies.
- Managed resident relations and addressed maintenance requests promptly.
- Trained new leasing staff on procedures and customer service techniques.
- Facilitated communication between residents and property management teams.
- Attended regular meetings with other Leasing Consultants to discuss strategies for increasing occupancy rates.
- Inspected vacant units prior to occupancy to ensure they are ready for new tenants.
- Assisted staff members in completing various administrative tasks as needed.
- Resolved tenant complaints in a timely manner and documented all interactions in the property management software system.
- Reviewed and evaluated prospective tenants' applications to determine eligibility for tenancy.
- Ensured compliance with fair housing laws and regulations at all times.
Leasing Manager
Portico Property Management
Dallas
10.2022 - 09.2024
- Managed leasing operations for residential properties in diverse communities.
- Facilitated property tours, showcasing amenities and features to potential renters.
- Executed lease agreements, ensuring compliance with company policies and regulations.
- Coordinated maintenance requests, collaborating with vendors to resolve tenant issues.
- Analyzed market trends to optimize rental pricing and occupancy rates.
- Trained new leasing staff on company procedures and customer service standards.
- Resolved tenant complaints in a timely manner to maintain positive relationships.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
- Ensured compliance with all state and local laws regarding fair housing practices.
- Monitored competitors' prices and amenities; updated pricing accordingly to remain competitive.
Leasing professional
Bellevue at Spring Creek (Bellevue Living)
Plano
08.2022 - 10.2022
- Managed resident leasing applications and ensured accurate documentation.
- Assisted prospective tenants with property tours and answered inquiries.
- Coordinated lease signings and maintained organized records for compliance.
- Developed strong relationships with residents to enhance community engagement.
- Conducted market research to understand trends in the local rental market.
- Collaborated with maintenance staff to address tenant concerns promptly.
- Organized community events to foster a positive living environment for residents.
Dispatcher
Frontier Tech Services
Dallas
05.2022 - 07.2022
- Coordinated daily dispatch schedules for field technicians to optimize service routes.
- Managed communication between clients and field staff to ensure timely responses.
- Utilized GPS tracking systems to monitor vehicle locations and improve efficiency.
- Documented and maintained accurate records of service requests and technician assignments.
- Resolved scheduling conflicts by reallocating resources based on availability and urgency.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Participated in team meetings discussing changes in procedures or processes.
- Ordered supplies or equipment to issue to personnel.
Warehouse Associate
HI-LINE
Dallas
11.2021 - 02.2022
- Organized inventory to ensure accurate stock levels and easy access.
- Loaded and unloaded shipments following safety protocols and guidelines.
- Maintained cleanliness and orderliness of the warehouse environment.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Communicated effectively with team members on matters related to work assignments.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Labeled containers correctly for product identification purposes.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Checked all outgoing shipments to ensure accuracy prior to dispatch.
- Performed cycle counts to ensure accuracy of inventory levels.
Lead Problem Solver
Amazon.com
Dallas
03.2018 - 11.2021
- Analyzed complex problems and developed effective solutions for operational challenges.
- Mentored junior staff on problem-solving techniques and operational best practices.
- Implemented process improvements that increased efficiency across departments.
- Conducted regular assessments to ensure compliance with operational standards.
- Trained new employees on support processes, procedures, and knowledge base.
- Identified root causes of customer issues and worked on finding appropriate solutions.
- Proposed new ideas for improving existing processes related to problem solving.
- Monitored performance metrics to track progress towards goals related to problem resolution.
- Provided guidance to team members on best practices for solving problems quickly and efficiently.
- Resolved escalated customer complaints in a timely manner while maintaining positive relationships.
- Ensured compliance with relevant policies and procedures when resolving customer issues.
- Evaluated business operations from a problem-solving perspective, making suggestions as needed.
- Made decisions and resolved issues using critical thinking and analytical skills.
- Selected best and most efficient methods to complete on-time deliverables.
- Leveraged combination of skills to identify issues and determine underlying causes.
- Identified patterns and trends that could lead to potential problems.
- Implemented continuous improvement practices to minimize future issues.
Education
Associate of Applied Science - Culinary Arts
South University-The Art Institute of Dallas
Dallas, TXSkills
- Problem Management
- Product Management
- Packaging and Logistics
- Data Entry
- Database Development
- Administrative organization
- Training and development
- Effective communication
- Conflict resolution
- Time management
- Interpersonal skills
- Customer service
- Fraud Prevention
- Tenant screening
- Compliance management
- Market analysis
- Property tours
- Customer relationship management
Timeline
Senior Leasing Consultant
Mark-Taylor
09.2024 - 01.2025
Leasing Manager
Portico Property Management
10.2022 - 09.2024
Leasing professional
Bellevue at Spring Creek (Bellevue Living)
08.2022 - 10.2022
Dispatcher
Frontier Tech Services
05.2022 - 07.2022
Warehouse Associate
HI-LINE
11.2021 - 02.2022
Lead Problem Solver
Amazon.com
03.2018 - 11.2021
Associate of Applied Science - Culinary Arts
South University-The Art Institute of Dallas