Chelsie D. Campbell-Finch
St. Petersburg,FL
Summary
Seasoned Real Estate Leasing Consultant specializing in residential and commercial properties. Proficient in negotiation, lease administration, and market analysis to optimize property profitability and tenant satisfaction. Adept at building client relationships and delivering exceptional customer service while effectively managing multiple properties. Recognized for successfully increasing occupancy rates through strategic marketing and relationship building.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Leasing Consultant
Direct Express Rentals LLC
Saint Petersburg, FL
11.2022 - Current
- Reviewed and evaluated prospective tenants' applications to determine eligibility for tenancy.
- Conducted tours of available units to potential tenants and showed features of each unit.
- Advised prospective tenants on the terms of leases, rental rates, security deposits, and other related information.
- Negotiated with prospective tenants to secure signed leases or renewals.
- Coordinated maintenance issues by dispatching technicians and following up with tenant calls.
- Resolved tenant complaints in a timely manner and documented all interactions in the property management software system.
- Assisted with marketing efforts such as advertising vacancies online and through print media outlets.
- Maintained accurate records of all leasing activities including daily traffic logs, resident files, move-in and move-out documents.
- Ensured compliance with fair housing laws and regulations at all times.
- Processed rent payments from residents in accordance with company policy procedures.
- Inspected vacant units prior to occupancy to ensure they are ready for new tenants.
- Prepared vacancy notices, lease terminations and eviction paperwork when needed.
- Collected delinquent rents from past due accounts while adhering to state collection laws.
- Monitored renewal dates for existing leases and prepared renewal notices accordingly.
- Developed relationships with local businesses for referral sources for potential tenants.
- Tracked market trends in order to adjust prices according to demand.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Oversaw daily operations, maintenance, and administration of various properties.
- Assisted in the processing of Section 8 applications and determining eligibility.
- Reviewed annual recertifications for accuracy and compliance with HUD requirements.
Real Estate Agent
Direct Express Realty LLC
St. Petersburg, FL
11.2022 - Current
- Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price, under the best terms.
- Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements, and related matters, ensuring a fair and honest dealing
- Perform comparative market analysis to estimate properties' value
- Prepare necessary paperwork (contracts, leases, deeds, closing statements, etc.).
- Maintain and update listings of available properties
- Cooperate with appraisers, escrow companies, lenders, and home inspectors
- Develop networks and cooperate with attorneys, mortgage lenders, and contractors.
- Promote sales through advertisements, open houses, and listing services
- Remain knowledgeable about real estate markets and best practices.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Managed marketing strategies for properties including advertising campaigns and open houses.
- Provided guidance to clients throughout the entire buying or selling process.
- Prepared comparative market analysis to estimate properties' value.
- Ensured all transactions followed state laws regarding real estate practices.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
Administrative Assistant
Create It Investments
Tampa, FL
09.2021 - 11.2022
- Handled confidential documents in an organized fashion according to established protocol.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Human Capital Management Analyst
Department of Commerce
Columbus, OH
09.2018 - 10.2019
- Acts as administrative support person for all sections of HR (Employment Services and Labor Relations, Training and EEO)
- Refers issues regarding proper procedures for employment processes, discipline, FMLA, etc
- To appropriate HR staff
- Responds verbally & in writing to inquiries from employees & public regarding postings, minimum qualifications, etc
- Analyzes & evaluates divisional issues, concerns & internal policies & procedures & makes recommendations to institute consistency & efficiency
- Assists in new hire orientation & provides support for in-house training programs (e.g., schedules training rooms, creates PowerPoint presentations, etc.)
- Oversees the processing of employment applications & all related forms through the central office
- Oversees various aspects of Online Employment Application Process (Taleo)
- Prepares confidential correspondence & reports
- Creates, monitors, maintains & updates internal Human Resources Information System
Human Capital Management Associate
Opportunities for Ohioans with Disabilities
Columbus, OH
01.2017 - 08.2018
- Assists with employee benefit processing, reviews attendance and employee deductions (e.g., leave, usage/ accrual, overtime, pay hours)
- Identifies processing issues/errors and resolves with employee &/or supervisor, inputs payroll/leave information in OAKS system
- Creates learner groups for policy acknowledgements; runs reports & monitors for compliance
- Conducts payroll & timesheet audits, administers timesheet system in SharePoint system
- Maintains attendance reports and employee rosters (e.g., timesheet audits)
- Records employee information such as personnel data, benefits, and training
- Provides additional administrative support to all HR units, as requested/assigned
Administrative Support for Youth Services
Central Ohio Workforce Investment Corporation
Columbus, OH
03.2014 - 12.2016
- Ensure office procedures and systems operate efficiently
- Create presentations and write up reports, order and maintain supply lists for the department
- Organize the scheduling of meetings, conferences, and events; distributed minutes for them
- Update/Modify internal documents as well as external for the Youth Department
- Oversee and help with development of participant orientation and document collection to help participants enroll in the program
- Established and maintained appropriate departmental records, procedures, and documentation
- Sort files, distribute documents, and supplies, as necessary
- Point of contact to participants and parents to help with frequent questions and concerns
- Maintain updated files, databases, records, and other documents in a confidential manner
- Provides additional secretarial support to others, as requested/assigned
- Serve over 600 youth with employment opportunities
Customer Care Research Associate II
Chase Home Finance
Columbus, OH
11.2009 - 10.2013
- Research, document and articulate resolutions to findings and present data in a way that is understandable to all levels of the organization
- Communicated with AVP and VP level management to ensure routes are accurately processed in the systems
- Organizes special projects as assigned by management (e.g., Live Agent Chat- assisted in planning, development, and dissemination of this program to over 100 agents)
- Business Liaison for assigned line of business to identify successes or opportunities
- Provided training to new employees and internal partners on Misdirect/No Route Required process
Customer Care Professional Team Lead
Chase Home Finance
Columbus, OH
11.2009 - 10.2013
- Responsible for working with Area Manager to help identify, resolve, and report departmental grievances and labor compliances
- Acted as a mentor and provided coaching to employees in a disciplinary standing
- Served as management representation at area management meetings, in manager's absence
- Assisted in the dissemination of information to encourage staff participation in local initiatives (e.g., peer referrals for W.O.W
- Recognitions, compliance and commitment to departmental quotas and goals etc.)
- Received quarterly recognitions for W.O.W, customer recognition, and awards for excellent customer service
Education
Business Administration -
Franklin University
Columbus, OHSkills
- Real estate knowledge
- Property Management
- Lease negotiation
- Goal-Oriented
- Lease Agreements
- Organized Mindset
- Customer Service
- Clear Communication
- Leasing Terms and Specifications
- Relationship Building
- Market Trends
- Competitive Research
- Lease Renewals
- Business processes and procedures
- Property tours and inspections
- Application management
- Sales Techniques
- Sales and marketing aptitude
- Local market conditions
- Creative Problem-Solving
- Business partnerships
- Training and mentoring
- Property Marketing
- Corporate policies and procedures
- Database Management
- Contract Negotiation
- Recruitment and marketing techniques
- Team Collaboration
- Customer service expertise
- Building rapport
- Account Management
- Vendor Contract Negotiations
- Business Development
Languages
English
Full Professional
Certification
Licensed Real Estate Agent
References
References available upon request.
Timeline
Senior Leasing Consultant
Direct Express Rentals LLC
11.2022 - Current
Real Estate Agent
Direct Express Realty LLC
11.2022 - Current
Administrative Assistant
Create It Investments
09.2021 - 11.2022
Human Capital Management Analyst
Department of Commerce
09.2018 - 10.2019
Human Capital Management Associate
Opportunities for Ohioans with Disabilities
01.2017 - 08.2018
Administrative Support for Youth Services
Central Ohio Workforce Investment Corporation
03.2014 - 12.2016
Customer Care Research Associate II
Chase Home Finance
11.2009 - 10.2013
Customer Care Professional Team Lead
Chase Home Finance
11.2009 - 10.2013
Business Administration -
Franklin University
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