Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
References
Timeline
Generic

Letitia Williams-Lackey

Clermont,Florida

Summary

Results-oriented Assistant community manager and Leasing professional with a strong focus on customer service, resident retention, and exceeding sales goals. Exceptional communication, and leadership abilities. Skilled in tenant relations, office management, and maintenance coordination. Seeking new challenges in an upbeat environment to further contribute to the growth of a property management team.

Overview

6
6
years of professional experience

Work History

Senior Leasing Consultant

Advenir living
01.2021 - Current
  • Assist staff in training other leasing agents, Tracked market trends to adjust pricing, Reviewed and evaluated applications, Resolved tenant complaints in a timely manner, Assisted with marketing efforts, Prepared lease paperwork

Assistant Community Manager

Blu Roc Premier
01.2020 - 01.2021
  • Developed relationships with local businesses for referral sources for potential tenants, Processed rent payments, Assisted with the preparation of monthly financial statements for management review, Collected delinquent rents from past due accounts

Leasing Consultant

Greystar
01.2019 - 01.2020
  • Developed marketing strategies to attract new tenants, Advised on rental rates, leasing terms, and other lease-related matters, Provided customer service to existing tenants, Inspected vacant units to ensure they are ready for showing

Education

Cuyahoga Community College
Cleveland, OH
08.1994

John Marshall High School
Cleveland, OH
1992

Skills

Training and mentoring

Customer Service

Building rapport

Leasing and sales

Phone and Email Etiquette

Application processing

Creative Problem-Solving

Leasing Terms and Specifications

Multi-tasking

Time Management

Customer service

Communication skills

Outlook

Entrata

Onsite

RealPage

Goal-oriented

Property Management

Social media engagement

Customer relations

Phone and email etiquette

Application processing

Lead generation

Training and mentoring

Accomplishments

100 % score of Ellis Shop

Ranked top 3 highest closing ratios 3 months in a row

Personal Information

Title: Senior Leasing Consultant

References

  • Dan Hobson, Community manager, (863) 259-0150
  • Eileen Logan, Project Mgr, Advent Health, (216) 780-2106

Timeline

Senior Leasing Consultant

Advenir living
01.2021 - Current

Assistant Community Manager

Blu Roc Premier
01.2020 - 01.2021

Leasing Consultant

Greystar
01.2019 - 01.2020

Cuyahoga Community College

John Marshall High School
Letitia Williams-Lackey