India Claytor
Toledo,OH
Summary
Well-qualified Senior Leasing Consultant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Detailed knowledge of Toledo, Ohio's rental market for multifamily properties and impressive financial management skills. Expert user of CRM Flex and Yardi.
Overview
5
5
years of professional experience
Work History
Senior Leasing Consultant
Monarch Investment & Management
Toledo, OH
07.2023 - Current
- Verified tenant incomes and other information before accepting lease applications.
- Conducted regular audits of property amenities and condition, recommending improvements or upgrades as needed to maintain competitiveness in the market.
- Greets, assists, and leases apartments to all prospective residents who enter the community
- Ensures appearance of the "model" apartment/s and target apartments are acceptable for showings
- Must be aware of the "Curb Appeal" of the property
- Creates all lease documents and facilitates getting all parties to sign where required
- Maintains and updates Property Information Handbook and Advertising Log Book
- Responsible for daily marketing efforts through Craigslist and/or other social media outreach
- Assists Assistant Property Manager in building and maintaining a resident relations program
- Responded to requests and scheduled appointments for property showings.
- Managed high volume workload efficiently, prioritizing tasks effectively while consistently meeting deadlines and targets.
- Distributed flyers to raise awareness of properties and attract more tenants.
Store Manager
Acceptance Now
Toledo, OH
06.2019 - 12.2023
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented systems and procedures to increase sales.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Supervised staff of collectors, monitoring phone calls and letters.
Clinical Intake Specialist
Lima UMADAOP- Joshua Treatment Center
Toledo, OH
12.2022 - 08.2023
- Explained insurance coverage to patients throughout admission process and answered related financial questions.
- Boosted staff knowledge by providing training on clinical assessment techniques and best practices in intake procedures.
- Navigated in-person and phone inquiries for services by describing levels of care, screening for services and recommending programs.
- Processed medical insurance claims and payments.
- Enhanced office productivity by handling high volume of callers per day.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Education
Associate of Business Administration - Business Administration And Management
University of Phoenix
Tempe, AZ11.2018
Skills
- Property Maintenance
- Goal-Oriented
- Property Marketing
- Customer Relations
- Idea Development and Brainstorming
- Managing Operations and Efficiency
- Workforce Management
- Business Development
- Problem Resolution
- Verbal and written communication
- Customer Service
- Negotiation
Timeline
Senior Leasing Consultant
Monarch Investment & Management
07.2023 - Current
Clinical Intake Specialist
Lima UMADAOP- Joshua Treatment Center
12.2022 - 08.2023
Store Manager
Acceptance Now
06.2019 - 12.2023
Associate of Business Administration - Business Administration And Management
University of Phoenix