Tequilla Johnson
Orlando,FL
Summary
Driven Senior Leasing Consultant with a proven track record at Jefferson Apartment Group, adept in lease negotiation and demonstrating exceptional customer service. Excelled in resolving tenant conflicts and boosting lease renewals through creative problem-solving and clear communication. Achieved significant improvements in tenant satisfaction and operational efficiency, showcasing financial acumen and property management expertise.
Overview
6
6
years of professional experience
Work History
Senior Leasing Consultant
Jefferson Apartment Group
02.2020 - Current
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Verified tenant incomes and other information before accepting lease applications.
- Collected rent and tracked resident payments and information in computer system.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Distributed and followed up on tenant renewal notices.
- Communicated effectively with owners, residents, and on-site associates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Coordinated appointments to show marketed properties.
Healthcare Billing Specialist
Orlando Health South Seminole Hospital
06.2018 - 03.2023
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Liaised between patients, insurance companies, and billing office.
- Delivered timely and accurate charge submissions.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Monitored outstanding invoices and performed collections duties.
- Used data entry skills to accurately document and input statements.
- Reconciled accounts receivable to general ledger.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Responded to customer concerns and questions on daily basis.
- Collaborated with customers to resolve disputes.
Education
High School Diploma -
Maynard Evans High School
Orlando, FLSkills
- Lease negotiation
- Goal-Oriented
- Financial Acumen
- Property Management
- Collection Actions
- Customer Service
- Lease Renewals
- Sales Techniques
- Clear Communication
- Lease Agreements
- Property Maintenance
- Creative Problem-Solving
Timeline
Senior Leasing Consultant
Jefferson Apartment Group
02.2020 - Current
Healthcare Billing Specialist
Orlando Health South Seminole Hospital
06.2018 - 03.2023
High School Diploma -
Maynard Evans High School
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