Scarlett McHaney
Corona,CA
Summary
Senior Leasing Consultant with Avenue5 Residential, recognized for enhancing tenant satisfaction through clear communication. Ability to quickly learn and adapt to new environments. Brings understanding of customer service excellence and sales techniques to effectively manage leasing processes. Knowledge of property management principles and excellent sales. Dedicated to maximizing occupancy rates and ensuring tenant satisfaction.
Overview
4
4
years of professional experience
Work History
Senior Leasing Consultant
Avenue5 Residential
Corona, CA
10.2024 - Current
- Promoted from Leasing Consultant to Senior Leasing Consultant in September 2025
- Managed lease documentation and compliance, ensuring accuracy and adherence to regulations.
- Trained junior leasing consultants on company policies, procedures, and best practices to ensure consistent performance across the team.
- Collaborated with maintenance teams to resolve tenant issues promptly, fostering positive relationships.
- Experienced with Onesite and Knock.
- Facilitated smooth move-in experiences for new tenants by coordinating unit preparation and providing clear communication throughout the process.
- Conducted thorough market analysis to determine competitive rent prices, ensuring optimal positioning within the local market.
Concierge
Avenue5 Residential
Corona, CA
07.2024 - 10.2024
- Assisted residents with inquiries and service requests, fostering a welcoming environment.
- Addressed customer inquiries with timely and professional responses via phone, email, and in-person interactions.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Created a welcoming and comfortable environment for guests.
- Handled parking and patio violations on the property.
- Promoted to Leasing Consultant in October of 2024
Sales Associate
Under Armour
North Las Vegas, NV
10.2023 - 05.2024
- Resolved customer inquiries and concerns promptly, ensuring satisfaction.
- Participated in inventory management, including restocking shelves and conducting counts.
- Adapted to changing priorities during peak shopping periods efficiently.
- Contributed to promotional displays, highlighting seasonal merchandise effectively.
- Tracked KPI performance to identify sales opportunities
- Floor-Set team member
Sales Associate
Hanesbrands
Lake Elsinore, CA
12.2022 - 05.2023
- Assisted customers in selecting products and providing product knowledge.
- Processed transactions accurately using point-of-sale systems.
- Maintained store organization and visual merchandising standards.
- Collaborated with team members to achieve sales goals and enhance customer experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Associate of Business Administration - Buisness
Riversde City College
Riverside, CA06-2026
Skills
- Goal oriented
- Customer service
- Clear communication
- Time management
- Attention to detail
- Multitasking
Timeline
Senior Leasing Consultant
Avenue5 Residential
10.2024 - Current
Concierge
Avenue5 Residential
07.2024 - 10.2024
Sales Associate
Under Armour
10.2023 - 05.2024
Sales Associate
Hanesbrands
12.2022 - 05.2023
Associate of Business Administration - Buisness
Riversde City College