JaNell Jackson
Bellflower,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
18
18
years of professional experience
Work History
Leasing Specialist
Seaport Village Apartments
Long Beach, CA
10.2023 - Current
- Monitored competitors' prices and amenities; updated pricing accordingly to remain competitive.
- Developed strategies to increase occupancy levels through effective marketing campaigns.
- Maintained accurate financial records related to rental income and security deposits.
- Performed regular site visits to check on conditions of the premises.
- Provided customer service support to ensure satisfaction throughout the tenancy period.
- Resolved tenant complaints in a timely manner to maintain positive relationships.
- Ensured that all paperwork was completed correctly prior to signing leases.
- Created leasing contracts, collected rent payments, and maintained tenant records.
Store Manager
Everytable
Carson, California
01.2023 - 10.2023
- Trained workers in food preparation, money handling and cleaning roles to facilitate store operations.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Managed accounts payable, accounts receivable and payroll.
- Created detailed reports on weekly and monthly revenues and expenses.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Insurance Customer Service Representative
MakeSpace
New York, NY
05.2021 - 10.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Examined claims forms and other records to determine insurance coverage.
- Provided guidance to customers regarding available insurance plans and their benefits and limitations.
- Reviewed insurance policies to ensure compliance with existing regulations.
- Negotiated terms of agreements with customers regarding coverage options and premiums.
Prospective Determination Agent
Manpower/ EDD
04.2022 - 02.2023
- Conduct Unemployment Insurance (UI) eligibility interviews
- Determine eligibility for UI benefits in accordance with laws, regulations, and policies
- Interpret and apply laws, policies, and precedent to decisions consistently to individual cases
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
Account Manager
Sweet2B Fit, LLC
Los Angeles, CA
07.2018 - 05.2021
- Initiated comprehensive account assessments to check viability, stability and profitability of business operations.
- Assisted management with finalization of annual expense plans.
- Created budgets and forecasts for management group in alignment with accounting deadlines.
- Reduced liabilities by accurately managing tax statements, mailings, journal entries, payments and transfers.
- Evaluated return-on-investment and profit-loss projections.
- Financial audits
Manager
Corner Bakery Cafe
La Habra, Ca
08.2017 - 07.2018
- Supervised weekly schedule of projects and anticipated timelines for specific milestones and completion.
- Conducted weekly walk-throughs with manager to discuss interior visual displays, including store window presentation.
- Strengthened existing customer relationships through extensive communication and tried and true marketing strategies.
- Immediately addressed issues with customers so that they could be successfully resolved.
- Greeted customers entering cafe to ascertain what each customer wanted or needed.
- Scheduled weekly inventory pickups and deliveries with vendors.
- Participated in physical inventory counts every Sunday.
- Dedicated to continuously improving sales abilities and product knowledge.
- Conduct internal and external restaurant monthly audits
FOH Manager
Red Lobster
Inglewood, Ca
06.2012 - 09.2016
- Customer relations
- Vendor relations and inventory control
- Specialized in training and motivating new staff regarding their work and responsibilities
- Controlling the overall cash flow on a daily basis to meet weekly expenditures
- Maintaining accounting books regarding employee payroll and sales summaries
- Helping promote business thought social interaction in community events
- Estimating the daily food consumption and placing orders with suppliers accordingly (i.e. ordering utensils and contacting merchants regarding their supplies on a regular basis),
General Manager
So Cal Pizza Company
Norwalk, Ca
06.2007 - 09.2012
- Carefully interviewed, selected, trained and supervised staff.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
- Balancing service with costs to ensure profitability
- Promote guest satisfaction for steady repeat business
- Coaching/scheduling servers to maximize levels of performance
- Monitoring Back of House for consistency sanitation
- Food quality and presentation
- purchasing/controlling inventory with attention to budget guidelines
Education
High School Diploma -
Downey High School
Downey, CASkills
- Staff scheduling
- Exceptional communication skills
- Strong client relations
- Training development aptitude
- Customer-oriented
- Word Processor (50wpm)
- Microsoft Office Applications Microsoft Excel Microsoft Word Microsoft Outlook Microsoft PowerPoint
- Financial Acumen
- Portfolio Management
- Relationship Building
- Collection Actions
- Financial Management
- Operations Management
- Policy Implementation
Education
other
Timeline
Leasing Specialist
Seaport Village Apartments
10.2023 - Current
Store Manager
Everytable
01.2023 - 10.2023
Prospective Determination Agent
Manpower/ EDD
04.2022 - 02.2023
Insurance Customer Service Representative
MakeSpace
05.2021 - 10.2023
Account Manager
Sweet2B Fit, LLC
07.2018 - 05.2021
Manager
Corner Bakery Cafe
08.2017 - 07.2018
FOH Manager
Red Lobster
06.2012 - 09.2016
General Manager
So Cal Pizza Company
06.2007 - 09.2012
High School Diploma -
Downey High School