Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

HEATHER LAMBORGHINI

Grass Lake,Michigan

Summary

I love to provide my enthusiastic sales and customer service expertise by excellent communication and negotiating. I’m Driven to provide superior quality customer service every time. I strive to provide extensive knowledge of products and services as well as truly enjoying creating solutions for customers to drive loyalty, retention and sales. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

24
24
years of professional experience

Work History

Sales and Leasing Specialist/Assistant Finance Manager

Art Moehn Chevrolet
03.2021 - Current
  • Assist Finance Manager, submit vehicle purchases to financial institutions,
  • Insuring all legal documents are are processed correctly to each financial establishment
  • Selling additional service contracts and insurances before closing the deal
  • Also maintaining excellent relationships between customers, sales staff and financial institutions
  • I possess strong organization and leadership skills necessary to thrive in this position. Continuing to also thrive as one of the top sales professionals.
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.
  • Prepared pricing agreements and contracts to close sales.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.

Sales and Leasing Professional

Grass Lake Chevrolet
10.2016 - 03.2021
  • As a leading salesperson at my dealership customer relations is my biggest priority
  • I possess strong problem solving skills, working exceptionally on my own and with my team to be successful
  • I have excellent communication skills using desking software and advanced product knowledge to ensure every client leaves happy every time.
  • I have been one of the top sales associates for the last 4 years.
  • Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Generated new leads through networking and attending industry events.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Built relationships with customers and community to promote long term business growth.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Kept detailed records of daily activities through online customer database.

Assistant Store Manager

Goodwill Industries
01.2015 - 10.2016
  • Managing a team of employees to fulfill the needs of customers
  • Ensuring that health code standards and customer service are our highest priority
  • Up selling products, orders, scheduling, balancing deposits and scheduling vendors.

Manager

Gonellas Deli
07.1999 - 10.2013
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed and motivated employees to be productive and engaged in work.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maximized performance by monitoring daily activities and mentoring team members.

07.1999 - 01.2007

Education

Science - Associate Science

Wayne Community College

High School Diploma - General

Edsel Ford High School
Dearborn, MI

Skills

  • Customer Relations
  • Sales processes
  • Sales presentations
  • Positive and upbeat
  • Database Management
  • Review of contracts
  • New Business Development
  • Product and service sales
  • Financial Management
  • Sales and marketing
  • Creative merchandising
  • Lead prospecting
  • Sales expertise
  • Systems and software programs
  • Lead Generation
  • Schedule Coordination
  • Sales forecasting
  • Business development and planning
  • Product promotions
  • Goals and performance
  • CRM Software Proficiency
  • Microsoft Excel
  • Relationship Building
  • Vendor Relationship Management
  • Contract Negotiation
  • Customer Needs Assessment
  • Contract Preparation
  • Retention Strategies

Accomplishments

    Mark of Excellence Certified top performer from Chevrolet

Timeline

Sales and Leasing Specialist/Assistant Finance Manager

Art Moehn Chevrolet
03.2021 - Current

Sales and Leasing Professional

Grass Lake Chevrolet
10.2016 - 03.2021

Assistant Store Manager

Goodwill Industries
01.2015 - 10.2016

Manager

Gonellas Deli
07.1999 - 10.2013

07.1999 - 01.2007

Science - Associate Science

Wayne Community College

High School Diploma - General

Edsel Ford High School

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HEATHER LAMBORGHINI