HEATHER LAMBORGHINI
Grass Lake,Michigan
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Work History
Sales and Leasing Specialist/F&I Manager
ArtMoehn Chevrolet
Chelsea, MI
2021.03 - Current
- Assist F&I Manager, submit vehicle purchases to financial institutions,
- Insuring all legal documents are are processed correctly to each financial establishment
- Selling additional service contracts and insurances before closing the deal
- Also maintaining excellent relationships between customers, sales staff and financial institutions
- I possess strong organization and leadership skills necessary to thrive in this position. Continuing to also thrive as one of the top sales professionals.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Prepared pricing agreements and contracts to close sales.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
Sales and Leasing Professional
Grass Lake Chevrolet
Grass Lake, MI
2016.10 - 2021.03
- As a leading salesperson at my dealership customer relations is my biggest priority
- I possess strong problem solving skills, working exceptionally on my own and with my team to be successful
- I have excellent communication skills using desking software and advanced product knowledge to ensure every client leaves happy every time.
- I have been one of the top sales associates for the last 4 years.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated new leads through networking and attending industry events.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Kept detailed records of daily activities through online customer database.
Assistant Store Manager
Goodwill Industries
Jackson, MI
2015.01 - 2016.10
- Managing a team of employees to fulfill the needs of customers
- Ensuring that health code standards and customer service are our highest priority
- Up selling products, orders, scheduling, balancing deposits and scheduling vendors.
Manager
Gonellas Deli
Dearborn, MI
1999.07 - 2013.10
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maximized performance by monitoring daily activities and mentoring team members.
1999.07 - 2007.01
Education
Science - Associate Science
Wayne Community CollegeWayne Community College
2009.05 - 1 2012
High School Diploma - General
Edsel Ford High School
Dearborn, MI 1995.09 - 1999.06
Skills
Customer Relations
Sales processes
Sales presentations
Positive and upbeat
Database Management
Review of contracts
New Business Development
Product and service sales
Financial Management
Sales and marketing
Creative merchandising
Timeline
Sales and Leasing Specialist/F&I Manager
ArtMoehn Chevrolet
2021.03 - Current
Sales and Leasing Professional
Grass Lake Chevrolet
2016.10 - 2021.03
Assistant Store Manager
Goodwill Industries
2015.01 - 2016.10
Science - Associate Science
Wayne Community CollegeWayne Community College
2009.05 - 1 2012
Manager
Gonellas Deli
1999.07 - 2013.10
1999.07 - 2007.01
High School Diploma - General
Edsel Ford High School
1995.09 - 1999.06