Summary
- Driven professional with a track record of enhancing customer satisfaction and deepening client relationships at Valley Hi Toyota. Excelled in utilizing CRM software to boost sales strategy development and market expansion. Demonstrated expertise in relationship building and customer needs assessment, achieving significant improvements in client loyalty and operational efficiency.
Overview
14
14
years of professional experience
Work History
Sales and Leasing Specialist
Valley Hi Toyota
Victorville, CA
05.2013 - 09.2022
- Assisted clients in understanding complex financial aspects involved in lease agreements, providing expert guidance toward making informed decisions based on their individual needs.
- Utilized CRM software efficiently for tracking leads, monitoring progress, and analyzing sales performance data to make informed decisions on strategy adjustments as needed.
- Developed strong client relationships for increased customer loyalty and long-term business partnerships.
- Conducted comprehensive market research to identify new business opportunities and expand clientele base.
- Provided excellent customer service, addressing concerns promptly and ensuring customer satisfaction throughout the leasing process.
Event Specialist
Events Solution Inc.
Long Beach, CA
01.2011 - 04.2013
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Ensured smooth event operations through diligent coordination with vendors and staff members.
- Streamlined registration processes, providing seamless experiences for participants from start to finish.
- Interfaced with clients to understand event objectives.
- Coordinated schedules and timelines for events.
Mail Machine Operator
UPS Mail Innovations
Ontario, CA
11.2008 - 01.2011
- Increased mail processing efficiency by maintaining and operating high-speed mailing equipment.
- Ensured timely delivery of mail by sorting, organizing, and preparing items for distribution.
- Enhanced workplace safety with regular machine inspections and preventative maintenance tasks.
- Reduced downtime, troubleshooting and repairing machine malfunctions as needed.
- Collaborated with team members to optimize workflow and improve overall productivity in the mailroom environment.
Education
High School Diploma -
Skills
- Relationship Building
- Customer Relations
- Customer Needs Assessment
- Sales strategy development
- Goal-oriented mindset
Timeline
Sales and Leasing Specialist - Valley Hi Toyota
05.2013 - 09.2022
Event Specialist - Events Solution Inc.
01.2011 - 04.2013
Mail Machine Operator - UPS Mail Innovations
11.2008 - 01.2011
Etiwanda High School - High School Diploma,