Valisha Cooper
Jennings
Summary
Dynamic and results-driven Licensed Massage Therapist with a proven track record at Self Employed Services, excelling in client relationship building and personalized treatment plans. Skilled in effective communication and business management, I enhance client satisfaction and retention through tailored services and ongoing professional development, ensuring optimal recovery outcomes and long-term wellness.
Overview
15
15
years of professional experience
Work History
Massage Therapist
Self Employed Services
07.2022 - Current
- Delivered therapeutic massage services tailored to individual client needs, enhancing relaxation and pain relief.
- Utilized advanced techniques, including deep tissue and Swedish massage, to address complex muscle tension issues.
- Implemented personalized treatment plans based on client assessments and feedback for optimal recovery outcomes.
- Maintained accurate client records, ensuring compliance with regulations and confidentiality standards.
- Collaborated with healthcare professionals to support comprehensive care strategies for clients with specific conditions.
- Educated clients on self-care practices and post-treatment recommendations to promote long-term wellness.
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Maintained client treatment records and designed long-term care programs for return customers.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Increased client base through effective word-of-mouth and social media marketing strategies.
Prep Cook
Mamas Italian Restaurant
12.2020 - 02.2022
- Prepared ingredients following standardized recipes to ensure quality and consistency.
- Assisted chefs in meal preparation, maintaining kitchen efficiency during peak hours.
- Operated kitchen equipment and tools, adhering to safety and sanitation protocols.
- Organized and stocked supplies, optimizing workflow and minimizing waste.
- Collaborated with team members to maintain cleanliness and organization in work areas.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
Correctional Officer
Florida Department Of Corrections
06.2020 - 10.2020
- Supervised daily inmate activities to ensure compliance with facility regulations.
- Conducted regular security checks, identifying and addressing potential safety hazards.
- Managed incident reports, documenting occurrences for further investigation and resolution.
- Monitored inmate behavior and reported violations, contributing to enhanced facility security measures.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Mail Carrier
USPS
06.2011 - 02.2020
- Delivered mail efficiently to assigned routes, ensuring timely service and customer satisfaction.
- Managed delivery schedules and prioritized tasks to meet operational deadlines consistently.
- Maintained accurate records of deliveries and collected signatures for certified mail items.
- Assisted in training new employees on delivery procedures and safety protocols.
- Resolved customer inquiries regarding mail services, fostering positive community relations.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Education
No Degree - Massage Therapy
Big Bend Technical Collage
Perry, FL05-2022
High School Diploma -
Suwannee High School
Live Oak05-2004
Skills
- Business management
- Front desk management
- Administrative support
- Customer service
- Appointment scheduling
- Relationship building
- Effective communications
- Licensed massage therapist (LMT)
- Email and phone etiquette
- Client records maintenance
- Product and service promotion
Timeline
Massage Therapist
Self Employed Services
07.2022 - Current
Prep Cook
Mamas Italian Restaurant
12.2020 - 02.2022
Correctional Officer
Florida Department Of Corrections
06.2020 - 10.2020
Mail Carrier
USPS
06.2011 - 02.2020
No Degree - Massage Therapy
Big Bend Technical Collage
High School Diploma -
Suwannee High School