Vallerie Cornejo

• Trained new hires to fill key positions, and maximize productivity.
• Provided constructive feedback and positive reinforcement to keep trainees motivated.
• Documented all training activities including attendance records, feedback forms, surveys.
• Maintained up-to-date records of trainee progress and provided regular updates to management team.
• Recommended changes or improvements in existing training processes as needed.
• Organized and upkept areas within the resort.

Check-In Management: Utilized Book4Time software to efficiently check in guests, manage reservations, and handle scheduling.

Guest Interactions: Greeted guests upon arrival by providing warm welcome.

Retail Services: Utilized point of sale to help with any guest purchases.

Conflict Resolution: Helped guests resolve scheduling conflicts and issues with services.

Guest Relations: Provided exceptional service to guests, ensuring a welcoming and relaxing experience.
Event Coordination: Assisted in enhancing guest satisfaction and resort reputation.
Communication Skills: Developed strong interpersonal skills by interacting with a diverse clientele and addressing their needs.

Problem-Solving: Effectively handled guest inquiries and resolved issues promptly to maintain high service standards.

Team Collaboration: Worked closely with colleagues to ensure smooth operations and a cohesive team environment.

Cleaning and Maintenance: Maintained cleanliness and order throughout the resort, ensuring a pristine environment for guests.

Facilitated Learning: Guided students through challenging coursework, fostering critical thinking and problem-solving skills.
Academic Support: Provided personalized assistance in various subjects, helping students improve their grades and academic confidence.

Collaboration: Worked closely with teachers and other tutors to develop effective tutoring strategies and support student success.
Mentorship: Encouraged and motivated students to set and achieve academic goals, promoting a growth mindset. Communication Skills: Enhanced my ability to explain complex concepts clearly and effectively to diverse learners.

Customer Service Excellence: Delivered exceptional service, ensuring a positive dining experience for all guests.
Team Collaboration: Worked effectively with team members to maintain a smooth and efficient operation.
Time Management: Balanced multiple tasks in a fast-paced environment, meeting deadlines and maintaining high standards. Problem-Solving: Addressed and resolved customer concerns promptly and professionally.
Operational Skills: Gained experience in food preparation, inventory management, and maintaining cleanliness and safety standards.