Vallie Petrey
Baytown,TX
Summary
Dynamic customer service professional with a proven track record at Airabella, excelling in client relationship management and critical thinking. Recognized for enhancing customer satisfaction through effective problem resolution and operational best practices. Proficient in Intuit QuickBooks, delivering results that drive loyalty and repeat business.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Plastic Express
Baytown TX
10.2021 - Current
- Assisted customers in understanding product specifications and usage for optimal application.
- Resolved customer inquiries and complaints efficiently, enhancing satisfaction and loyalty.
- Processed orders accurately, ensuring timely fulfillment and adherence to company standards.
- Collaborated with team members to improve service procedures, resulting in streamlined operations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Election Clerk
A-1 Personnel
Harris County TX
04.2021 - Current
- Obtained signatures and recorded names of voters to prevent voting of unauthorized persons.
- Collected necessary information from voters to determine correct voting location and ballot.
- Furnished assistance and advice to new voters on proper steps and procedures.
- Created fair, non-partisan environment to protect free choice of voters.
- Distributed ballots to voters and answered questions concerning voting procedures.
- Used [Software] to perform data entry and prepare correspondence.
- Performed routine data entry or document management.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
Customer Service Representative Technician
Airabella
Houston, TX
01.2010 - 12.2012
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed and updated databases to handle customer data.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided backup support for organizational leadership.
Customer Service Representative Technician
Intercontinental Fragrances
Houston, TX
01.2001 - 12.2008
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Developed and updated databases to handle customer data.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Associate of Applied Science - Drug And Alcohol Counseling
Lee College
Baytown, TX05.2024
Skills
- Intuit QuickBooks
- Electronic Filing System
- Critical Thinking
- Special Requirements
- Administrative Support
- Document Organization
- Voting Procedures
- Clerical Support
- Client Information Database Systems
- Word Processing
- Office Operations
- Election Data Accountability
Timeline
Customer Service Representative
Plastic Express
10.2021 - Current
Election Clerk
A-1 Personnel
04.2021 - Current
Customer Service Representative Technician
Airabella
01.2010 - 12.2012
Customer Service Representative Technician
Intercontinental Fragrances
01.2001 - 12.2008
Associate of Applied Science - Drug And Alcohol Counseling
Lee College