Valon Ramadani
Oak Lawn,IL
Summary
Accomplished Operations Manager with a proven track record at XSport Fitness. Consistently enhances customer satisfaction and streamlines operations. Adept in strategic planning and staff development. Excels in negotiation and fosters team leadership to significantly improve performance outcomes. Recognized for achieving a notable increase in sales revenue through effective customer relationship management and operational efficiencies.
Overview
2025
2025
years of professional experience
Work History
Assistant Manager
Xsport Fitness
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Operations Manager
Xsport Fitness
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Operations Manager
LA Fitness
07.2024 - Current
Sales Account Manager
XSport Fitness
06.2021 - 07.2024
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Negotiated pricing structures, sales conditions and service contracts.
- Built client relationships by acting as liaison between customer service and sales teams.
Education
High School Diploma - N/A
Oak Lawn Community High School
Oak Lawn, IL05.2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Staff training and development
- Task delegation
- Staff management
- Retail operations
- Employee scheduling
- Operations management
- Sales strategies
- Customer relationship management (CRM)
- Strategic planning
- Staff development
- Sales reporting
- Employee performance evaluations
- Cost control
- Negotiation
- Scheduling and planning
Languages
Albanian
Professional Working
Timeline
Operations Manager
LA Fitness
07.2024 - Current
Sales Account Manager
XSport Fitness
06.2021 - 07.2024
Assistant Manager
Xsport Fitness
Operations Manager
Xsport Fitness
High School Diploma - N/A
Oak Lawn Community High School
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