Kathy Rosol
Prospect Heights,IL
Summary
Operations professional and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Regional Operations Manager
Xsport Fitness
04.2022 - 07.2024
- Oversaw the operations of 14 to 19 facilities across Chicago, Virginia, and New York, ensuring alignment with operational goals, corporate standards, and overall company objectives at all locations.
- Assisted in recruiting, hiring and training of team members within the area.
- Conducted audits of club schedules to ensure appropriate staffing levels and compliance with budgetary constraints.
- Monitored team performance in multiple departments to assess training requirements and areas in need of improvement.
- Supervised maintenance staff, janitorial teams, and third-party cleaning services to ensure the safety and cleanliness of the facilities.
- Handled problematic customer service issues to assist lower-level employees and maintain excellent customer service.
- Enhanced team productivity with regular training sessions on best practices in accounts receivable management.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Operations Manager
Xsport Fitness
03.2018 - 04.2022
- Managed daily operations of the facility, ensuring efficient staffing, excellent customer service, and maintaining high standards of asset management, cleanliness, and operational efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure.
- Responsible for overseeing the retail, spa/recovery and juice bar departments to ensure smooth functioning and exceptional guest experience.
Store Manager
Everything But Water
03.2017 - 03.2018
- Recruited, hired, and trained employees, working to establish key internal functions and outline scope of positions within the store.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets; resulting in a 3% increase in conversion from previous year.
- Fulfilled customer shipping needs using UPS and encouraged staff to sell from online, creating a 20% increase in ecommerce sales.
General Manager
The Limited
06.2015 - 01.2017
- Eliminated sales plan deficit of 14% ($120,000) and increased store volume from 1.8M to 2M.
- Top performing store in district for percent to plan in 2016 (+64%).
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Hired and staffed entire management team through recruiting and succession planning.
- Enhanced customer satisfaction through excellent service, maintaining a clean and organized store environment.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
Education
Bachelor of Education - History And Broadfield Social Sciences
Marquette University
Milwaukee, WI01.2012
Skills
- Interpersonal communication
- Customer service
- Training and development
- Policy compliance and enforcement
- Organizational management
- Adaptable
- Problem-solving
- Asset control
- Business planning
Languages
Polish
Native or Bilingual
Timeline
Regional Operations Manager
Xsport Fitness
04.2022 - 07.2024
Operations Manager
Xsport Fitness
03.2018 - 04.2022
Store Manager
Everything But Water
03.2017 - 03.2018
General Manager
The Limited
06.2015 - 01.2017
Bachelor of Education - History And Broadfield Social Sciences
Marquette University
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