Valerie Craver
BrightStar Care
Glen Burnie,MD
11
years of professional experience
Regional operations leader with 11+ years of experience improving efficiency, strengthening compliance, and supervising diverse teams across multiple branches.
Work History
Regional Operations Manager
11 Years 4 Months- Directed regional operations across multiple branches, aligning staffing, scheduling, and service delivery with business priorities.
- Implemented process improvements that strengthened quality control, reduced delays, and improved service consistency.
- Coordinated branch leaders to resolve operational issues and maintain consistent day-to-day workflow.
- Standardized compliance practices to support caregiver documentation, client care plans, and regulatory readiness.
- Monitored regional performance trends and identified opportunities to improve efficiency and resource allocation.
- Partnered with clinical and administrative teams to enhance communication and support positive client outcomes.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
Education
High School Diploma
Skills
Key performance indicators
Interpersonal communication
Performance metrics
Staff supervision
Employee management
Teamwork and collaboration
Client relationship management
Excellent interpersonal skills
Timeline
Regional Operations Manager
BrightStar Care
06.2015 - CurrentRead More
North County High School
High School Diploma
Read More