Valorie Goodwin
Arlington,TX
Summary
Accomplished Sr. Phlebotomy Technician with a proven track record at Parkland Health, enhancing patient satisfaction through expert phlebotomy and compassionate care. Excelled in high-pressure environments, significantly improving problem resolution times. Skilled in pediatric and adult phlebotomy, sanitation, and customer service excellence, contributing to staff education and maintaining strict HIPAA compliance.
Overview
27
27
years of professional experience
Work History
Sr. Phlebotomy Technician
Parkland Health and Hospital Systems
11.2000 - Current
- Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained documentation on tests performed in lab.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving problems.
- Responded proactively and positively to rapid change.
- Logged samples correctly into computerized tracking system.
- Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence for smooth integration into the team environment.
Phlebotomist
Medical City Arlington
03.2016 - 05.2019
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
OB/GYN Medical Assistant and Appointment Clerk
Ob/Gyn Specialists
01.1998 - 10.2000
- Expedited insurance claim processing by submitting accurate forms promptly after services were rendered.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Facilitated smooth check-in processes by verifying insurance information and collecting co-payments from patients upon arrival.
- Handled multi-line phone system with ease, addressing each caller''s needs promptly while maintaining a courteous demeanor.
- Streamlined appointment scheduling process, resulting in reduced patient wait times and increased clinic efficiency.
- Managed high call volumes with professionalism, accurately directing calls to appropriate departments when required.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Fairview High School
Camden, AR05-1987
Skills
- Pediatric and Adults phlebotomy
- Sample transport
- Sanitation and sterilization
- Documentation
- Staff education and training
- Customer service excellence
- Typing proficiency
Timeline
Phlebotomist
Medical City Arlington
03.2016 - 05.2019
Sr. Phlebotomy Technician
Parkland Health and Hospital Systems
11.2000 - Current
OB/GYN Medical Assistant and Appointment Clerk
Ob/Gyn Specialists
01.1998 - 10.2000
High School Diploma -
Fairview High School
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