Valorie Sanchez
Pueblo,CO
Summary
Dedicated team leader with proven strengths in customer service, conflict resolution, and employee training. Committed to enhancing team dynamics and driving customer satisfaction.
Overview
10
10
years of professional experience
Work History
Team Lead
Walmart
Pueblo, CO
12.2022 - Current
- Led team in daily operations and customer service excellence.
- Trained new associates on store policies and procedures, enhancing service delivery consistency.
- Coordinated schedules to ensure adequate coverage during busy hours.
- Delegated tasks appropriately according to individual skill sets.
- Motivated staff through positive reinforcement, fostering a supportive team environment.
- Conducted performance appraisals for team members, offering constructive feedback to enhance skills and performance.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Resolved customer complaints promptly to ensure satisfaction.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided support to junior staff during peak periods of workloads.
- Enforced safety protocols to maintain a secure shopping environment.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Reviewed completed work to verify consistency, quality, and conformance.
- Motivated team members through recognition programs and performance-based incentives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted in visual merchandising to enhance product displays.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Manager
After Glow Tanning And Boutique
Pueblo, CO
03.2021 - 08.2022
- Coordinated daily operations to maintain clean, welcoming environment that enhanced customer experience.
- Oversaw staff scheduling to provide optimal coverage during peak hours, improving service delivery.
- Managed customer inquiries and resolved issues promptly to ensure high levels of satisfaction.
- Handled customer service inquiries and complaints with efficiency to ensure prompt resolution.
- Designed promotional displays that increased product visibility and boosted customer engagement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with safety regulations and company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Office Administrative Assistant
E Esquivel Roofing
Pueblo, CO
02.2016 - 02.2021
- Managed daily office operations to support seamless workflow for roofing projects.
- Coordinated communication between clients and contractors to ensure timely project updates.
- Directed incoming calls to appropriate staff and scheduled appointments efficiently.
- Handled incoming calls and inquiries, providing information to clients.
- Prepared and organized documents for roofing contracts and project proposals.
- Developed filing systems to ensure easy access to important project documentation.
- Created and tracked expense reports while processing payments to support accurate financial records.
- Processed incoming invoices for payment in a timely manner.
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
- Assisted with payroll preparation and entered data into cumulative payroll document.
- Analyzed and managed customer orders and invoices, ensuring accuracy and reducing discrepancies.
Education
High School Diploma -
Del City Highschool
Del City Ok05-1982
Skills
- Team leadership
- Employee training
- Process improvement
- Inventory management
- Conflict resolution
- Customer service
Timeline
Team Lead
Walmart
12.2022 - Current
Assistant Manager
After Glow Tanning And Boutique
03.2021 - 08.2022
Office Administrative Assistant
E Esquivel Roofing
02.2016 - 02.2021
High School Diploma -
Del City Highschool